> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-support-l1/in-building-electricity-payment/re-open-request-ticket-overdue.md).

# Re-Open Request Ticket Overdue

{% hint style="info" %}
Proses re-open request ticket overdue dilakukan oleh role Mitra pada tiket dengan status **Overdue.**
{% endhint %}

Proses re-open ticket:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik  **`Detail`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FJPjfyZ8kg0adVbSVRlvh%2FUser%20Access%20-%202026-04-29T112719.533.png?alt=media&amp;token=c2e88077-c758-45fa-ba9d-6d8b649c207d" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FF909kN3MPYqVsyHee29S%2FUser%20Access%20-%202026-04-29T132600.576.png?alt=media&amp;token=b98ce1c5-9a7b-4504-afbf-43e1da04e4ca" alt=""><figcaption></figcaption></figure></div>

6. Klik  **`Request Reopen`**.
7. Klik  **`Reopen`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FXpFTLghLTSpKMuTIctXS%2FUser%20Access%20-%202026-04-29T132631.807.png?alt=media&amp;token=cdab0c95-fc4f-4fdc-a0d2-167cb2b0b926" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FAFRZmB6ZX5nrmh5owV2j%2FUser%20Access%20-%202026-04-29T132649.555.png?alt=media&amp;token=8db0d5b4-291f-4839-8f03-926d8218f1e1" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FGGeM22RMven7gbJVAXX9%2FUser%20Access%20-%202026-04-29T132723.288.png?alt=media&amp;token=16b13d6c-48ea-4a79-9302-cd40d9c9d1b0" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses request re-open ticket oleh Mitra berhasil apabila status tiket menjadi **Reopen: Waiting NOS MGR approval.**
{% endhint %}