> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-support-l1/in-building-electricity-payment/re-open-request-ticket-overdue.md).

# Re-Open Request Ticket Overdue

{% hint style="info" %}
Proses re-open request ticket overdue dilakukan oleh role Mitra pada tiket dengan status **Overdue.**
{% endhint %}

Proses re-open ticket:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik  **`Detail`**.

<div><figure><img src="/files/fgplo3DsTe6Vg8b7M772" alt=""><figcaption></figcaption></figure> <figure><img src="/files/K4rrY51aAU5vhKlaEfS4" alt=""><figcaption></figcaption></figure></div>

6. Klik  **`Request Reopen`**.
7. Klik  **`Reopen`**.

<div><figure><img src="/files/SyMHBJIYtjo3Nil2sm8T" alt=""><figcaption></figcaption></figure> <figure><img src="/files/GGJSw5U5touo8IlbbyGH" alt=""><figcaption></figcaption></figure> <figure><img src="/files/9l4aK2S1DT2g5OAtSnxC" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses request re-open ticket oleh Mitra berhasil apabila status tiket menjadi **Reopen: Waiting NOS MGR approval.**
{% endhint %}