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Approval Re-Open Ticket

Proses approval re-open request ticket overdue dilakukan oleh Manager NOS pada tiket dengan status Reopen: Waiting NOS MGR approval.

Proses Approve:

  1. Klik menu WFM (Workforce Management) pada side bar.

  2. Klik menu In-Building Electricity Payment.

  3. Cari ticket number.

  4. Klik tiket.

  5. Klik Detail.

  1. Klik Approve.

  2. Klik Yes, Approve.

Proses approve oleh Manager NOS berhasil apabila status tiket menjadi Wait Invoice.

Proses Reject:

  1. Klik menu WFM (Workforce Management) pada side bar.

  2. Klik menu In-Building Electricity Payment.

  3. Cari ticket number.

  4. Klik tiket.

  5. Klik Detail.

  1. Klik Reject.

  2. Isi catatan dengan lasan melakukan reject.

  3. Klik Reject.

Proses reject oleh Manager NOS berhasil apabila status tiket menjadi Reopen: Rejected by NOS MGR.

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