> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-support-l1/in-building-electricity-payment/approval-re-open-ticket.md).
# Approval Re-Open Ticket
{% hint style="info" %}
Proses approval re-open request ticket overdue dilakukan oleh Manager NOS pada tiket dengan status **Reopen: Waiting NOS MGR approval.**
{% endhint %}
{% tabs %}
{% tab title="Approve" %}
Proses Approve:
1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik **`Detail`**.
6. Klik **`Approve`**.
7. Klik **`Yes, Approve`**.
{% hint style="success" %}
Proses approve oleh Manager NOS berhasil apabila status tiket menjadi **Wait Invoice.**
{% endhint %}
{% endtab %}
{% tab title="Reject" %}
Proses Reject:
1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik **`Detail`**.
6. Klik **`Reject`**.
7. Isi catatan dengan lasan melakukan reject.
8. Klik **`Reject`**.
{% hint style="success" %}
Proses reject oleh Manager NOS berhasil apabila status tiket menjadi **Reopen: Rejected by NOS MGR.**
{% endhint %}
{% endtab %}
{% endtabs %}
