> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-support-l1/in-building-electricity-payment/approval-re-open-ticket.md).

# Approval Re-Open Ticket

{% hint style="info" %}
Proses approval re-open request ticket overdue dilakukan oleh Manager NOS pada tiket dengan status **Reopen: Waiting NOS MGR approval.**
{% endhint %}

{% tabs %}
{% tab title="Approve" %}
Proses Approve:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik  **`Detail`**.

<div><figure><img src="/files/4hziGx1YqlzgRTJ3nnt7" alt=""><figcaption></figcaption></figure> <figure><img src="/files/jOB5YJYLiK9ishCNMC1E" alt=""><figcaption></figcaption></figure></div>

6. Klik  **`Approve`**.
7. Klik  **`Yes, Approve`**.

<div><figure><img src="/files/eDdUZNjr3lC3cbVVYNa1" alt=""><figcaption></figcaption></figure> <figure><img src="/files/thXHjkHfDwjyD1wPBdwF" alt=""><figcaption></figcaption></figure> <figure><img src="/files/unZIbL4RxAYMsqHm6sBB" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve oleh Manager NOS berhasil apabila status tiket menjadi **Wait Invoice.**
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Proses Reject:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Klik menu In-Building Electricity Payment.
3. Cari ticket number.
4. Klik tiket.
5. Klik  **`Detail`**.

<div><figure><img src="/files/4hziGx1YqlzgRTJ3nnt7" alt=""><figcaption></figcaption></figure> <figure><img src="/files/jOB5YJYLiK9ishCNMC1E" alt=""><figcaption></figcaption></figure></div>

6. Klik  **`Reject`**.
7. Isi catatan dengan lasan melakukan reject.
8. Klik  **`Reject`**.

<div><figure><img src="/files/UZoJtC1WdrWpizUew37N" alt=""><figcaption></figcaption></figure> <figure><img src="/files/dW4jQfJonc6bzMOx5QO6" alt=""><figcaption></figcaption></figure> <figure><img src="/files/O8XiZpxcQYvOubg8w9TX" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses reject oleh Manager NOS berhasil apabila status tiket menjadi **Reopen: Rejected by NOS MGR.**
{% endhint %}
{% endtab %}
{% endtabs %}