> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-service-network-operation/field-operation-non-alarm/create-ticket.md).

# Create Ticket

{% hint style="warning" %}
Proses create ticket dilakukan oleh role **TO (Teritory Operational).**
{% endhint %}

Proses create ticket:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu Field Operation Non-Alarm.
3. Klik **`New`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FQ2sxh38b0DBCAQxRntCP%2FUser%20Access%20-%202026-09-10T092734.631.png?alt=media&amp;token=f83e834e-cdb8-4aff-8c8d-5f09bbdeffe1" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F7mF8ff9E4SeO3ZSWM2vz%2FUser%20Access%20-%202026-09-10T092747.823.png?alt=media&amp;token=7d4dd434-e88e-4216-8439-60268c709580" alt=""><figcaption></figcaption></figure></div>

4. Isi data.

{% hint style="info" %}
Data yang perlu diisi adalah:

1. **Assign to**: Pilih tujuan assignment.

2. **Assignee Group:** Pilih assignee group.

3. **Assignee**: Pilih assignee user.

4. **Site ID:** Pilih site ID.

5. **Ticket Urgency:** Pilih ticket urgensi tiket.

6. **Category**: Pilih kategori.

7. **Sub Category:** Pilih subkategori.

8. **Sub Category Item:** Pilih item subkategori.

9. **Activity Name:** Isi nama aktivitas.

10. **Activity Explanation**: Isi penjelasan aktivitas.
    {% endhint %}

11. Klik **`Save`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fyo6h6EeZU6S9EVRnFO9t%2FUser%20Access%20-%202026-09-10T093424.383.png?alt=media&amp;token=abc6fedd-8cb8-4715-b317-a3a1a2f7559b" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FhMvEyWF8T0JWCuHgOvYd%2FUser%20Access%20-%202026-09-10T093457.369.png?alt=media&amp;token=32833f39-7300-4b97-a42b-79d577da7636" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create ticket berhasil apabila sistem berhasil melakukan generate tiket dengan status **New.**
{% endhint %}