> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-preventive-maintenance/rh-visit/approval-by-nop.md).

# Approval by NOP

{% hint style="warning" %}
Proses approval oleh NOP dilakukan pada tiket dengan status **Submitted.**
{% endhint %}

{% tabs %}
{% tab title="Approve" %}
Proses approve:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu RH Visit.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/Jfyz7xPYckE941sBmmnR" alt=""><figcaption></figcaption></figure> <figure><img src="/files/tlVoW9Q7Ee5m9XxGFsSl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7vwdo5rJJSRxM3digjBY" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Approve`**.
9. Klik **`Yes`**.

<div><figure><img src="/files/OXMyA43BB82MD930Gi7D" alt=""><figcaption></figcaption></figure> <figure><img src="/files/u3NxVQK36IOZ9lkCaQcj" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Ujv8K1ceREM812fttjSd" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve oleh NOP berhasil apabila status tiket menjadi **Closed.**
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Proses reject:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu RH Visit.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/Jfyz7xPYckE941sBmmnR" alt=""><figcaption></figcaption></figure> <figure><img src="/files/tlVoW9Q7Ee5m9XxGFsSl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7vwdo5rJJSRxM3digjBY" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Re-Assign/Reject`**.

<div><figure><img src="/files/Fz50nfBoh6DqHCpvjMA2" alt=""><figcaption></figcaption></figure> <figure><img src="/files/vSnjj8o2Gh9x8hviYVP1" alt=""><figcaption></figcaption></figure></div>

9. Klik **`Yes`**.
10. Isi catatan dengan alasan melakukan reject.
11. Klik **`Ok`**.

<div><figure><img src="/files/RxRgOF1mDD2V77OdkEMk" alt=""><figcaption></figcaption></figure> <figure><img src="/files/KuA4xvrlZEfVYoZayhFE" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
&#x20;Proses reject oleh NOP berhasil apabila status tiket menjadi **Rejected.**
{% endhint %}
{% endtab %}

{% tab title="Cancel/Decline" %}
Proses deline:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu RH Visit.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/Jfyz7xPYckE941sBmmnR" alt=""><figcaption></figcaption></figure> <figure><img src="/files/tlVoW9Q7Ee5m9XxGFsSl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7vwdo5rJJSRxM3digjBY" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Cancel/Decline`**.

<div><figure><img src="/files/Fz50nfBoh6DqHCpvjMA2" alt=""><figcaption></figcaption></figure> <figure><img src="/files/9ZZzxFJMcV0eYep6x9I5" alt=""><figcaption></figcaption></figure></div>

9. Klik **`Yes`**.
10. Isi catatan dengan alasan melakukan cancel/decline.
11. Klik **`Ok`**.

<div><figure><img src="/files/aYF2lCvNZV3yTIta0BpG" alt=""><figcaption></figcaption></figure> <figure><img src="/files/iKTsC2HSCgGwRyKORfAU" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses decline oleh NOP berhasil apabila status tiket menjadi **Cancelled**.
{% endhint %}
{% endtab %}
{% endtabs %}