> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/wfm/ticketing-preventive-maintenance/maintenance-site/approval-by-mo.md).

# Approval by MO

{% hint style="warning" %}
Proses approval oleh MO dilakukan pada tiket dengan status **Submitted.**
{% endhint %}

{% tabs %}
{% tab title="Approve" %}
Proses approve:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu Maintenance Site.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/kv2eqAjJnOD2qsv3UpkE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ac5lSUHVRXLTCSeoChNV" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PMGa3wZOOFp3qEDiWsMG" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Approve`**.
9. Klik **`Yes`**.

<div><figure><img src="/files/i3YWB9TefiMcRCWrsdo5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/NmpcS4CDLwyKWZj9xfbo" alt=""><figcaption></figcaption></figure> <figure><img src="/files/pcjc9Nm78rfLAWg8umnD" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve oleh MO berhasil apabila status tiket menjadi **Closed.**
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Proses reject:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu Maintenance Site.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/kv2eqAjJnOD2qsv3UpkE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ac5lSUHVRXLTCSeoChNV" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PMGa3wZOOFp3qEDiWsMG" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Re-Assign/Reject`**.

<div><figure><img src="/files/i3YWB9TefiMcRCWrsdo5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/HFMyLY8nEh1kZ2nCzjlH" alt=""><figcaption></figcaption></figure></div>

9. Klik **`Yes`**.
10. Isi catatan dengan alasan melakukan reject.
11. Klik **`Ok`**.

<div><figure><img src="/files/fOc3MlfjxnlCgeSQ2vro" alt=""><figcaption></figcaption></figure> <figure><img src="/files/auowwltUKl0opL56yXA8" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
&#x20;Proses reject oleh MO berhasil apabila status tiket menjadi **Rejected.**
{% endhint %}
{% endtab %}

{% tab title="Cancel/Decline" %}
Proses decline:

1. Klik menu WFM (Workforce Management) pada side bar.
2. Pilih menu Maintenance Site.
3. Pilih Date Range.
4. Pilih Cluster Area.

<div><figure><img src="/files/kv2eqAjJnOD2qsv3UpkE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ac5lSUHVRXLTCSeoChNV" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PMGa3wZOOFp3qEDiWsMG" alt=""><figcaption></figcaption></figure></div>

5. Cari ticket number.
6. Klik tiket.
7. Klik **`Detail`**.
8. Klik **`Cancel/Decline`**.

<div><figure><img src="/files/i3YWB9TefiMcRCWrsdo5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/gjr9v4L9x5BTgHSunCQu" alt=""><figcaption></figcaption></figure></div>

9. Klik **`Yes`**.
10. Isi catatan dengan alasan melakukan cancel/decline.
11. Klik **`Ok`**.

<div><figure><img src="/files/wiqxJvJVZbY4Tvicgv9g" alt=""><figcaption></figcaption></figure> <figure><img src="/files/3T78YTmBlsi9gNY61MeT" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses decline oleh MO berhasil apabila status tiket menjadi **Cancelled**.
{% endhint %}
{% endtab %}
{% endtabs %}