> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/etsa/claim-warranty/request-warranties.md).

# Request Warranties

{% hint style="warning" %}
Proses request warranties dilakukan oleh role **TO (Teritory Operational).**
{% endhint %}

Proses request warranties:

1. Klik menu eTSA () pada side bar.
2. Pilih menu 16.4.2 Request Warranties.
3. Klik **`+ Warranty Request`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FQrtWuLngXoW2yfDoR5ND%2FUser%20Access%20-%202026-09-17T165247.285.png?alt=media&amp;token=e4cd0944-d391-4086-89ca-701f2ff3bd37" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FtRj1PCIqS9Ch6E91U0kZ%2FUser%20Access%20-%202026-09-17T165400.113.png?alt=media&amp;token=3ef3ef81-ebe0-4415-8f71-39f93fb9ba37" alt=""><figcaption></figcaption></figure></div>

4. Isi data.

{% hint style="info" %}
Data yang perlu diisi adalah:

1. **Site ID:** Pilih Site ID.
2. **Vendor:** Pilih Vendor.
3. **NE:** Pilih NE.
4. **Ref. BAST:** Pilih referensi BAST.
5. **Additional Note:**  Isi catatan tambahan jika diperlukan.
   {% endhint %}

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fj8PB1b5ANd4I3P0VZ7fm%2FUser%20Access%20-%202026-09-17T165528.083.png?alt=media&amp;token=ed8a15c9-2a86-4186-bb53-a0a08b7ebf64" alt=""><figcaption></figcaption></figure>

5. Isi data.

{% hint style="info" %}
Data yang perlu diisi adalah:

1. **Alarm:** Pilih alarm jika diperlukan.

2. **Evidence & Attachments:** Unggah dokumen pendukung jika diperlukan.
   {% endhint %}

3. Klik **`Drag & drop files`**.

4. Klik **`Save`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FreabXFFK456MmBF0VTla%2FUser%20Access%20-%202026-09-17T165604.810.png?alt=media&amp;token=5a39f91a-39d8-470e-bc95-1585604285ed" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F9NS8q45tTEJcsJKH2vn8%2FUser%20Access%20-%202026-09-17T165627.883.png?alt=media&amp;token=ae4d9a7a-cdd1-4ae1-a8b9-fd85cb5f6f9b" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F9hkGQ2crcKR2remw329h%2FUser%20Access%20-%202026-09-17T165637.079.png?alt=media&amp;token=2a9b1bcf-2873-4d3b-a129-c683a9bb13cb" alt=""><figcaption></figcaption></figure></div>

8. Isi data.

{% hint style="info" %}
Data yang perlu diisi adalah:

1. **Part:** Pilih Part.

2. **Asset:** Pilih Asset yang akan diajukan untuk Claim Warranty.
   {% endhint %}

3. Cari asset.

4. Klik asset.

5. Klik **`Select`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FfgLI9jXzI67oBZMfhSiV%2FUser%20Access%20-%202026-09-17T165732.019.png?alt=media&amp;token=9fb1bcc8-f22c-4a6f-a7e6-d6a40e85e858" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FYsYLC2qKQ9lyopsyB7Xj%2FUser%20Access%20-%202026-09-17T165809.017.png?alt=media&amp;token=3b8b6bc0-67c5-4702-863e-931ef46732aa" alt=""><figcaption></figcaption></figure></div>

12. Klik **`Submit`**.
13. Klik **`Finish`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fw7DGH7d6CCPeNwSCDoCN%2FUser%20Access%20-%202026-09-17T165907.568.png?alt=media&amp;token=c9e47f82-fabe-490b-9dd0-43edda1f8c91" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FmqePdOcT09D6KB3HwN8o%2FUser%20Access%20-%202026-09-17T165916.484.png?alt=media&amp;token=635f9939-51b4-4e2c-988f-1f6404e55d24" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses request warranties oleh **TO** berhasil apabila sistem berhasil melakukan generate tiket dengan status **Waiting Approval Regional.**
{% endhint %}