# Resolution Evidence Submission

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Proses resolution evidence submission oleh TP dilakukan pada tiket dengan status **Open**.
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Proses resolution evidence submission oleh TP:

1. Klik menu ePRO (Electronic Tower Provider Reporting & Operations) pada side bar.
2. Klik menu 4.1 TOTI.
3. Pilih Cluster Area: Indonesia.
4. Cari ticket number.
5. Klik tiket.
6. Klik **`Request Close`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FjcqoWyV8QsTyXTk6OKGv%2FANT-TOTI%2005.png?alt=media&#x26;token=04fa990f-e51a-4685-9e7e-37c8ae23124f" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FTT2TaQqeWkCPADR6garK%2FANT-TOTI%2006.png?alt=media&#x26;token=09fbd10f-a1af-4d99-8d75-cfa1d188a0d5" alt=""><figcaption></figcaption></figure></div>

7. Isi data pada dialog Request Close.
8. Upload dokumen pendukung.
9. Klik **`Submit`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FbzHxpxek0ABpDoNHIC1v%2FANT-TOTI%2007.png?alt=media&#x26;token=c3eaeb67-8dd2-41da-805f-c7ef6d71042a" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FhHqLJJrHDumOpjRZupI5%2FANT-TOTI%2008.png?alt=media&#x26;token=e9da19ff-8086-422a-928f-310c5fa1981b" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses resolution evidence submission oleh TP berhasil apabila status tiket menjadi **Waiting TO Closing Approval.**
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