> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/epro/toti/create-ticket.md).

# Create Ticket

{% hint style="info" %}
Proses create ticket dilakukan oleh role TO.
{% endhint %}

Proses create ticket TOTI:

1. Klik menu ePRO (Electronic Tower Provider Reporting & Operations) pada side bar.
2. Klik menu 4.1 TOTI.
3. Pilih Cluster Area: Indonesia.
4. Klik **`New`**.

<div><figure><img src="/files/Ll0nEtTNjUH5Jz4HwDm5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/KkvRfWkwJoZGPqrfnHyX" alt=""><figcaption></figcaption></figure></div>

5. Klik Site apabila 1 site dalam 1 kejadian, atau klik Multiple Site apabila melibatkan lebih dari 1 site dalam 1 kejadian.
6. Isi data.
7. Upload dokumen pendukung.
8. Klik **`Submit`**.

<div><figure><img src="/files/udGL3sSeMXhVmXF93zKb" alt=""><figcaption></figcaption></figure> <figure><img src="/files/mJ3I6f11WlZMOjjaPfbN" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create ticket berhasil apabila sistem berhasil melakukan generate tiket dengan status **Open**.
{% endhint %}