# Acknowledge by NOP

{% hint style="info" %}

* Proses acknowledge oleh NOP dilakukan pada tiket dengan status **Waiting NOP Approval.**
* Apabila dalam 3 hari tidak ada respon dari NOP, maka tiket akan otomatis approve.
  {% endhint %}

Proses acknowledge oleh NOP:

1. Klik menu ePRO (Electronic Tower Provider Reporting & Operations) pada side bar.
2. Klik menu 4.1 TOTI.
3. Pilih Cluster Area: Indonesia.
4. Cari ticket number.
5. Klik tiket.
6. Klik **`Approve Closing`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F5b1fuagMnAGytPnkU7U9%2FANT-TOTI%2015%20(1).png?alt=media&#x26;token=d7f4834a-ff72-4b7f-a4c7-10c580e9da60" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FvyT4frX3zkVPiMnSiHfK%2FANT-TOTI%2016.png?alt=media&#x26;token=f0c639bf-f165-4d14-a03c-96c4903a1adf" alt=""><figcaption></figcaption></figure></div>

7. Klik **`Approve`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F9yyO5g0RverGw97OxztK%2FANT-%2017.png?alt=media&#x26;token=66f6864b-26de-4b2b-baf7-fdbcb2301e18" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FNuHTdhJyLonEAm3cuBCQ%2FANT-%2018%20(1).png?alt=media&#x26;token=89f30fe4-f347-4637-a716-afe18fd90333" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses acknowledge oleh NOP berhasil apabila status tiket menjadi **Closed.**
{% endhint %}