> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/tiara/epro/toti/acknowledge-by-nop.md).

# Acknowledge by NOP

{% hint style="info" %}

* Proses acknowledge oleh NOP dilakukan pada tiket dengan status **Waiting NOP Approval.**
* Apabila dalam 3 hari tidak ada respon dari NOP, maka tiket akan otomatis approve.
  {% endhint %}

Proses acknowledge oleh NOP:

1. Klik menu ePRO (Electronic Tower Provider Reporting & Operations) pada side bar.
2. Klik menu 4.1 TOTI.
3. Pilih Cluster Area: Indonesia.
4. Cari ticket number.
5. Klik tiket.
6. Klik **`Approve Closing`**.

<div><figure><img src="/files/5QVfrExO0ub0xOC4NgoE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ueJRq1xq6Pg30q9N2LIX" alt=""><figcaption></figcaption></figure></div>

7. Klik **`Approve`**.

<div><figure><img src="/files/RFWAysq7WDmOINXcMy2O" alt=""><figcaption></figcaption></figure> <figure><img src="/files/SMJtCdfHiwT8BcQjvkou" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses acknowledge oleh NOP berhasil apabila status tiket menjadi **Closed.**
{% endhint %}