# Request Compensation

{% hint style="info" %}
Proses request compensation oleh TP dilakukan pada tiket dengan status **Waiting TP Approval.**
{% endhint %}

Proses request compensation:

1. Klik menu ePRO (Electronic Tower Provider Reporting & Operations) pada side bar.
2. Klik menu 4.4 Penalty.
3. Pilih Cluster Area.
4. Cari ticket number.
5. Klik tiket.
6. Klik **`Request Compensation`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F13fGUIGVbD37F9kTJhek%2FANT-PENALTY%2001%20(1).png?alt=media&#x26;token=48856268-6d2a-41f6-b201-fb1130a167d1" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F3TwaOkuKuGLbYeSAvwy8%2FANT-PENALTY%2017.png?alt=media&#x26;token=9372c51b-b659-4ccf-9387-4e4557f5dc13" alt=""><figcaption></figcaption></figure></div>

7. Upload Evidence File.
8. Isi catatan.
9. Klik  **`Submit`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FstDEQsqMnhiyM4lPEuwt%2FANT-PENALTY%205%20(1).png?alt=media&#x26;token=434d0d65-7054-48e8-9fcd-aaca95834f63" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FC1qenOTzjZmr38nHOU9e%2FANT-PENALTY%206.png?alt=media&#x26;token=a7c9a0ff-5d9c-4a4b-a4ed-5702da0c4c2f" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses request compensation oleh TP berhasil apabila status tiket menjadi **Waiting NOS Approval.**
{% endhint %}