# Working on Ticket

[Link Download NICE Mobile Application](https://mit.id/nice-android-v4081-RC310.apk).

## Menu Technical Support

Menu T-Support dapat diakses melalui halaman Home atau halaman To Do.

{% tabs %}
{% tab title="Home Page" %}
Klik Site Maintenance.

Klik `Home`.

Klik `T-Support`.

<div><figure><img src="/files/E1NhdSnhNwLubJYxocvD" alt=""><figcaption></figcaption></figure> <figure><img src="/files/cWyAbqHz5xaFAsQsLWiA" alt=""><figcaption></figcaption></figure> <figure><img src="/files/cqsDNYTJqjzuRsvaLAXK" alt=""><figcaption></figcaption></figure> <figure><img src="/files/TwM6pEpoCaFvSUCHmCMn" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="To Do Page" %}
Klik menu `Site Maintenance`.

Klik menu `T-Support`.

<div><figure><img src="/files/VCdCSGxrDlSYjfPqO6Ul" alt=""><figcaption></figcaption></figure> <figure><img src="/files/aoCjJoeDcVKuLhyRg7XX" alt=""><figcaption></figcaption></figure> <figure><img src="/files/CPyFFDRoxs1XjQPNfRfg" alt=""><figcaption></figcaption></figure> <figure><img src="/files/bkkaLYdtm7MxIxXkkNJ5" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

## Take Over

Klik menu option pada tiket technical support FMS.

Pilih related site.

Klik menu `Take Over`.

Klik `Confirm`.

Klik `YES`.

{% hint style="info" %}
Proses take over tiket TSF diperlukan pengambilan foto speedometer kendaraan sebelum user melakukan perjalanan ke site.
{% endhint %}

{% hint style="success" %}
Proses take over tiket TSF berhasil apabila status tiket menjadi **In Progress**.
{% endhint %}

<div><figure><img src="/files/Tx9TRFZHj1f1s4N73wRD" alt=""><figcaption></figcaption></figure> <figure><img src="/files/lQ8QQVxEejYow0eikt1D" alt=""><figcaption></figcaption></figure> <figure><img src="/files/XlPL5H775A2uOk4kJ0YX" alt=""><figcaption></figcaption></figure> <figure><img src="/files/WeFIvbZdzZ0A4qUYn5Us" alt=""><figcaption></figcaption></figure> <figure><img src="/files/rABEyzZSeeGOYS1d8mxo" alt=""><figcaption></figcaption></figure> <figure><img src="/files/1CDpWNthzIXxrRrTUPzw" alt=""><figcaption></figcaption></figure></div>

## Request Permit

Klik menu option pada tiket corrective TS FMS.

Pilih related site.

{% hint style="warning" %}
Request permit dilakukan pada tiket yang memiliki label **Permit Required**
{% endhint %}

Klik menu `Request Permit`.

Klik `Confirm`.

Isi data pada halaman `Form Working Permit`.

{% hint style="info" %}
Petunjuk pengisian data pada halaman Form Working Permit.

**End Time**: Tanggal permit berakhir.

**User Data**: Data user yang akan melakukan maintenance.&#x20;

Pengisian user data dapat dilakukan dengan 2 cara, yaitu:

* Melalui form working permit (apabila telah memiliki akun).
* Melalui form user helper (apabila tidak memiliki akun).

**CAF & KKST Number** (opsional): File CAF dan nomor KKST.
{% endhint %}

Klik `SUBMIT`.

<figure><img src="/files/ehM5LzB7eXO7Nwf36PZw" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/uO5rj4NkTAtAgXvgp4VO" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/upbhVpG4Y6BrcGINEHeo" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses request permit tiket TSF berhasil apabila status permit menjadi **Permit Available**.
{% endhint %}

## Check In on Site

Klik menu option pada tiket technical support FMS.

Pilih related site.

{% hint style="warning" %}
Check in on site tiket TSF dilakukan pada tiket dengan status **In Progress**.
{% endhint %}

Klik menu `Open Form`.

Klik `Confirm`.

Klik `YES`.

{% hint style="info" %}
Proses check in on site tiket TSF diperlukan pengambilan foto speedometer kendaraan saat user sampai di site.
{% endhint %}

Klik `CHECK IN`.

<div><figure><img src="/files/aFgf1Gj2k7FbytPmFNDj" alt=""><figcaption></figcaption></figure> <figure><img src="/files/51dN6TEoPV37npxkcKiL" alt=""><figcaption></figcaption></figure> <figure><img src="/files/nYvean3QNCtaD3ADldyi" alt=""><figcaption></figcaption></figure> <figure><img src="/files/3X9qmgyz0hRs0JbuT9Yh" alt=""><figcaption></figcaption></figure></div>

<div><figure><img src="/files/n3Q7N1WVlQR7FldzjtK8" alt=""><figcaption></figcaption></figure> <figure><img src="/files/BO5EafQhzVZ2n0Xd5QDI" alt=""><figcaption></figcaption></figure> <figure><img src="/files/uoUeKlWRcwyu9PNcodwh" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7eWJ021YCzczoqU2QPZ1" alt=""><figcaption></figcaption></figure></div>

<details>

<summary><mark style="color:red;">Error Case</mark>: Tidak bisa melakukan check in on site</summary>

Apabila mengalami kendala tidak bisa melakukan check in on site, maka:

* Pastikan GPS pada perangkat telah aktif.
* Pastikan telah memenuhi jarak maksimal terhadap site.
* Pastikan telah berada di lokasi.

Apabila telah memenuhi tiga syarat di atas namun tetap tidak bisa melakukan check in, maka user dapat melakukan proses [Request Check In](https://docs.ineom-tsel.mit.id/fiola/ts-fms/pages/ncujjhStlxwDFy9z4Uq4#kondisi-1.-sudah-berada-di-site-namun-tidak-dapat-melakukan-check-in.) atau [Mismatch Coordinate](https://docs.ineom-tsel.mit.id/fiola/ts-fms/pages/ncujjhStlxwDFy9z4Uq4#kondisi-2.-sudah-berada-di-site-namun-titik-koordinat-tidak-sesuai-dengan-yang-ditampilkan-di-aplika).

</details>

## Fill Form

{% hint style="info" %}
Pengisian form tiket CME terdiri dari:

1\) Before Activity

2\) Asset Activity

3\) Progress Activity

4\) After Activity

5\) Engineer Comment

6\) Resolution Category

7\) Note
{% endhint %}

{% tabs %}
{% tab title="Before Activity" %}
Klik ikon :camera: untuk melakukan pengambilan foto before activity.

{% hint style="info" %}
User dapat menambahkan foto activity dengan cara:

Klik `Add Photo`.

Isi field Label.

Klik `CONFIRM`.

Klik ikon :camera: pada label yang telah ditambahkan.
{% endhint %}

<div><figure><img src="/files/RA2y6blfWrmIVp3cvIDn" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hBYF13ABBJrpTT2JGvEi" alt=""><figcaption></figcaption></figure> <figure><img src="/files/GxCOSmsOBZfNknK5ibiN" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hL60sn48q8bDhKAB7u4j" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Asset Activity" %}
{% hint style="info" %}
Pengerjaan form asset activity berdasarkan activitynya:

* [Asset Replacement](/fiola/ts-fms/asset-replacement.md)
* [Asset Movement](/fiola/ts-fms/asset-movement.md)
* [Asset Lost](/fiola/ts-fms/asset-lost.md)
* [Asset Validation](/fiola/ts-fms/asset-validation.md)
  {% endhint %}
  {% endtab %}

{% tab title="Progress Activity" %}
Klik ikon :camera: untuk melakukan pengambilan foto progress activity.

{% hint style="info" %}
User dapat menambahkan foto activity dengan cara:

Klik `Add Photo`.

Isi field Label.

Klik `CONFIRM`.

Klik ikon :camera: pada label yang telah ditambahkan.
{% endhint %}

<div><figure><img src="/files/mMcDw6pe4nkpJrku9Kgi" alt=""><figcaption></figcaption></figure> <figure><img src="/files/N9QocBOCJl1qHKrzudS0" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hcEsUYWvX77ropm2hDIW" alt=""><figcaption></figcaption></figure> <figure><img src="/files/D4A8Ll3yywDG3imaGAkC" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="After Activity" %}
Klik ikon :camera: untuk melakukan pengambilan foto after activity.

{% hint style="info" %}
User dapat menambahkan foto activity dengan cara:

Klik `Add Photo`.

Isi field Label.

Klik `CONFIRM`.

Klik ikon :camera: pada label yang telah ditambahkan.
{% endhint %}

<div><figure><img src="/files/FoRCDJqBWXAEhsBIbAub" alt=""><figcaption></figcaption></figure> <figure><img src="/files/5K5xu0DXFvSmzQBG9HbM" alt=""><figcaption></figcaption></figure> <figure><img src="/files/s0ABQ2prp39QyI6JSFtQ" alt=""><figcaption></figcaption></figure> <figure><img src="/files/VIo7VOU31a0yWiWWcBEO" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Engineer Comment" %}
Pilih kategori dan sub kategori.

<div><figure><img src="/files/kiPuVVtC13o9NGruisSn" alt=""><figcaption></figcaption></figure> <figure><img src="/files/SJ7a98Y1CxXNbYY2EGTA" alt=""><figcaption></figcaption></figure> <figure><img src="/files/w1nrFnvkaSRhEQboUz7R" alt=""><figcaption></figcaption></figure> <figure><img src="/files/rMgOvwIWeq3HCYfHbn5u" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Resolution Category & Note" %}
Pilih RC 1, RC 2, RC 3, Root Cause, dan Resolution Action.

Tulis catatan.

<div><figure><img src="/files/UZBDkWi3AwzdGqfGUNa4" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Ca4ZSlExESsPviB81yhE" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PYJuFotFf3Q6iArPybnr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Rd6QGxR6OhtOG4J3ZkSQ" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

## Submit Ticket

Klik `SUBMIT`.

Klik `Confirm`.

<div><figure><img src="/files/7oMxWVx4iU3CMDeQ6BbU" alt=""><figcaption></figcaption></figure> <figure><img src="/files/7lq3Hu3raImJwseJfMu9" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ljaZFJw7DJ20KAu3JLgY" alt=""><figcaption></figcaption></figure> <figure><img src="/files/3yPuPEceVW92SzY9N1tz" alt=""><figcaption></figcaption></figure></div>


---

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