> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/fiola/ts-fms/asset-replacement/etsa-form/to.md).

# TO

## Create Ticket eTSA

{% hint style="info" %}
Create tiket eTSA dilakukan setelah tim lapangan melakukan request pengisian asset replacement menggunakan form eTSA.
{% endhint %}

Create tiket eTSA dilakukan pada menu 14.3.11 Support Sparepart (eTSA Feature).

Klik tab `Technical Support`.

<figure><img src="/files/QpsrPWOZ7x9t3kSX6EXK" alt=""><figcaption></figcaption></figure>

Klik check box pada related asset.

{% hint style="warning" %}
Create tiket eTSA dilakukan pada related asset dengan request status **Pending**.
{% endhint %}

Klik `Open Form`.

Isi data pada halaman New Request.

{% hint style="info" %}
Petunjuk pengisian data pada halaman `New Request`.

**Alarm Attachment**: File lampiran alarm.

**Part Selection**: Pemilihan part.

* Asset List: Daftar asset.
* Sparepart: Sparepart.
* Qty: Jumlah part.
  {% endhint %}

Klik `Save & Close`.

<div><figure><img src="/files/qoOpTwmVKttJoKxE4ozb" alt=""><figcaption></figcaption></figure> <figure><img src="/files/DnUMUUjQLnZMqdYlYkjr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/V9lK37xVRbtDRTNgY5b5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/24QUQDgX0YcKepL9fcyT" alt=""><figcaption></figcaption></figure> <figure><img src="/files/GQ01KII2tbShaBvz7C2O" alt=""><figcaption></figcaption></figure> <figure><img src="/files/bHa2QWKmAqpFiGWeXVo7" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create tiket eTSA berhasil apabila request status related asset menjadi **Approved** dan tiket RQR akan muncul pada menu `14.3.1 Returnable (SPMS)` dengan status **New** dan action next **Waiting Approval Mgr ENOM**.
{% endhint %}

## Approval Delivery

Approval delivery dilakukan pada menu 14.3.1 Returnable (SPMS) (eTSA Feature).

{% tabs %}
{% tab title="Approve" %}
Pilih tiket.

{% hint style="warning" %}
Approval delivery dilakukan pada tiket dengan status **Delivered** dan action next **Waiting Approval Delivery**.
{% endhint %}

Klik `Approve Delivery`.

Klik radio button Accept.

Klik `Submit`.

<div><figure><img src="/files/N8hqNeUClT1KXYezMAID" alt=""><figcaption></figcaption></figure> <figure><img src="/files/LQFWusGoruqFLcOH14Wv" alt=""><figcaption></figcaption></figure> <figure><img src="/files/O4beGHxnCX7y6UjSMUMG" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve delivery berhasil apabila status tiket menjadi **Received** dan action next **Confirm Install**.
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Pilih tiket.

{% hint style="warning" %}
Approval delivery dilakukan pada tiket dengan status **Delivered** dan action next **Waiting Approval Delivery**.
{% endhint %}

Klik `Approve Delivery`.

Klik radio button Reject.

Isi data pada dialog OS Request - Approve Delivery.

{% hint style="info" %}
Data yang harus diisi pada dialog OS Request - Approve Delivery adalah:

**Receive Attachment**: Dokumen pendukung saat menerima part.

**Delivery Status**: Status pengiriman.

* DOA (Dead on Arrival): Part sudah dalam keadaan rusak pada saat diterima.
* Wrong Sparepart: Part yang diterima tidak sesuai dengan part yang diminta.

**Reason**: Detail alasan menolak part.
{% endhint %}

Klik `Submit`.

<div><figure><img src="/files/RxgjwpNgTeNfWZivioBa" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Kk6kxObzeOFe4EOTf9Xx" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Proposed Other Time" %}
Pilih tiket.

{% hint style="warning" %}
Approval delivery dilakukan pada tiket dengan status **Delivered** dan action next **Waiting Approval Delivery**.
{% endhint %}

Klik `Approve Delivery`.

Klik radio button Proposed other time.

Isi data pada dialog OS Request - Approve Delivery.

{% hint style="info" %}
Data yang harus diisi pada dialog OS Request - Approve Delivery adalah:

**Delivery Time**: Waktu pengiriman yang diajukan.

**Attachment**: Dokumen pendukung.
{% endhint %}

Klik `Submit`.&#x20;

<div><figure><img src="/files/avGnaEknPkw18ofKvZcx" alt=""><figcaption></figcaption></figure> <figure><img src="/files/5uwWSI9uMeQSjrc1tMGR" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

## Return Item

Return item dilakukan pada menu 14.3.1 Returnable (SPMS) (eTSA Feature).

Pilih tiket.

{% hint style="warning" %}
Return item dilakukan pada tiket dengan status **Installed** dan action next **Return Item**.
{% endhint %}

Klik menu `Return to Vendor`.

Isi data pada dialog OS Request - Return to Vendor.

{% hint style="info" %}
Data yang harus diisi pada dialog OS Request - Return to Vendor adalah:

**Return Time**: Waktu pengembalian part lama.

**Return Status**: Status part yang dikembalikan.

* DOA (Dead on Arrival): Part sudah dalam keadaan rusak pada saat diterima.
* ROK (Return OK): Part sesuai.
* Faulty: Part salah. (Apabila return status faulty maka Requestor dapat mengisikan serial number).

**Attachment**: Dokumen pendukung.
{% endhint %}

Klik `Submit`.

<div><figure><img src="/files/0x4ZpsM1KQoyikWsU9sR" alt=""><figcaption></figcaption></figure> <figure><img src="/files/G8rxAcp4rmvXCHrGJgPh" alt=""><figcaption></figcaption></figure> <figure><img src="/files/LD5ANCAwZUnQe8KJYtkI" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses return item berhasil apabila status tiket menjadi **Returned** dan action next **Waiting Approval Return**
{% endhint %}


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