TS FMS

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Fiola - Technical Support - Command Center Page (BPMN).pdf

pdf

69KB

Fiola - Technical Support - General Task Page (BPMN).pdf

pdf

71KB

Fiola - Technical Support - Technical Support Page (BPMN).pdf

pdf

Diagram BPMN Fiola - Technical Support Klik di sini untuk download diagram versi PDF

Proses pengerjaan technical support:

Process	Role/Actor	Platform
Create ticket	TO	iNeOM Web/NICE Mobile Apps
Working on ticket	FMS	NICE Mobile Apps
Asset replacement	FMS TO MGR ENOM Vendor	NICE Mobile Apps iNeOM Web iNeOM Web iNeOM Web
Asset movement: Site/LPS to site	FMS RTPE Staff	NICE Mobile Apps iNeOM Web/NICE Mobile Apps
Asset movement: Site/LPS to WH	FMS RTPE Staff WH SPV Inventory SPV & MGR	NICE Mobile Apps & iNeOM Web iNeOM Web/NICE Mobile Apps iNeOM Web & iNeOM Mobile Tablet iNeOM Web
Asset movement: WH to site	FMS RTPE Staff WH SPV Inventory SPV & MGR	NICE Mobile Apps & iNeOM Web iNeOM Web/NICE Mobile Apps iNeOM Mobile Tablet iNeOM Web
Asset Lost	FMS	NICE Mobile Apps
Asset Validation	FMS	NICE Mobile Apps
Approval ticket	NOP, TO, & DCAA	iNeOM Web/NICE Mobile Apps
Download BA	DCAA	iNeOM Web