# Working on Ticket

## Take Over

Klik menu option pada tiket assessment ASM.

Klik menu `Take Over`.

Klik `YES`.

<figure><img src="/files/itAfJuEVlUIsCYn8AGpX" alt=""><figcaption></figcaption></figure>

## Follow Up

Klik menu option pada tiket assessment ASM.

Klik menu `Follow Up`.

<figure><img src="/files/CQc4SDxO6RZj4DnyE3Dt" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses follow up tiket ASM berhasil apabila status tiket menjadi **In Progress**.
{% endhint %}

## Open Form

Klik menu option pada tiket assessment ASM.

{% hint style="warning" %}
Open form tiket ASM dilakukan pada tiket dengan status **In Progress**.
{% endhint %}

Klik menu `Open Form`.

Klik `OFFLINE CHECK IN`.

<figure><img src="/files/Q6zOPfqDZtSPUl6Dcsy3" alt=""><figcaption></figcaption></figure>

## Add Form Assessment

Klik form sampling.

Klik ikon :heavy\_plus\_sign:.

Isi field Form Name dengan nomor urut form (01, 02, dan seterusnya).

Klik `SAVE`.

<figure><img src="/files/34SdZUujFO8jdmwWti4g" alt=""><figcaption></figcaption></figure>

## Fill Form

Isi data pada form assessment.

{% hint style="info" %}
Petunjuk pengisian data pada form assessment.

Form assessment terdiri dari:

**Pemeliharaan Pekerjaan Preventive**.

1. Pemeliharaan sistem penerangan
2. Pemeliharaan sistem elektrikal
3. Pemeliharaan kebersihan site dan acessories pendukungnya
4. Sistem grounding

**Akses Site dan Keamanan**.

1. Akses site dan community
2. Keamanan site

Dengan catatan: pengisian masing-masing form terdiri dari: 1) Pemilihan salah satu opsi yang tersedia (dengan skor penilaian skala 1-100); 2) Melakukan upload foto; 3) Pengisian keterangan.
{% endhint %}

<figure><img src="/files/8VmUyj6PoPmXGvIJn883" alt=""><figcaption></figcaption></figure>

## Submit Form & Close Ticket

Klik `SUBMIT`.

Klik `YES`.

{% hint style="success" %}
Proses submit form berhasil apabila muncul dialog Assessment Score yang menampilkan skor assessment berdasarkan pengerjaan form.
{% endhint %}

Klik `CLOSE TICKET`.

Klik `YES`.

<figure><img src="/files/QVSlK24t89pzVD7osiNc" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses close tiket ASM berhasil apabila status tiket menjadi **Submitted**.
{% endhint %}


---

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