# Command Center

{% file src="/files/0iYcVQYYBJnLDlQ6QUbD" %}
Diagram Alur Ticketing Fully Down 
{% endfile %}

{% hint style="info" %}

* Create ticket Technical Support FMS ( TSF) dan Backup Power System (BPS) melalui Command Center dilakukan oleh TO SPV.
* Create tiket TSF dan BPS melalui Command Center dilakukan dengan 2 tahapan: 1) Proses [Acknowledge Insight](/fiola/command-center/acknowledge.md); 2) Proses [Dispatch Insight](/fiola/command-center/dispatch.md).
  {% endhint %}

## Menu Command Center

Menu Command Center dapat diakses dengan cara klik menu `12.15.1 Command Center` pada menu `12.15 Command Center`.

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**Info**: Lakukan [konfigurasi filter](/faq/ticketing-system/general/filter-configuration.md) apabila data tidak muncul.
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Menu Command Center terdiri dari beberapa tab, yaitu tab `Insight(s)`, `Ticket(s)`, `Dashboard`, `Working Permit(s)`, `History`, `To-Do(s)`.

{% tabs %}
{% tab title="Insight(s)" %}
Tab `Insight(s)` menampilkan daftar insight pada site ID.

Keterangan penomoran:

(1) Site ID

(2) Insight

(3) Status Insight, dengan keterangan warna:

:black\_small\_square: Ungu: System Analyzing

:black\_small\_square: Merah: To Acknowledge

:black\_small\_square: Oranye: Ready for Dispatch

:black\_small\_square: Kuning: In Progress

:black\_small\_square: Hijau: Resolved

(4) Status Dispatch, terdiri dari:

:black\_small\_square: AD (Auto Dispatch): Dispatch dilakukan oleh sistem.

:black\_small\_square: MD (Manual Dispatch): Dispatch dilakukan oleh user.
{% endtab %}

{% tab title="Ticket(s)" %}
Tab `Ticket(s)` menampilkan daftar tiket yang telah dilakukan dispatch.
{% endtab %}

{% tab title="Dashboard" %}
Tab `Dashboard` menampilkan jumlah insight pada masing-masing status, diagram tiket yang sedang dikerjakan, dan summary dari insight.
{% endtab %}

{% tab title="History" %}
Tab `History` menampilkan daftar tiket dengan status insight **RESOLVED**.
{% endtab %}

{% tab title="To-Do(s)" %}
Tab `To-Do(s)` menampilkan daftar tiket yang telah dilakukan dispatch tapi belum dikerjakan oleh FMS.

{% hint style="info" %}
**Info**: Pada tab `To-Do(s)` terdapat tombol `PICs List` yang dapat digunakan untuk menampilkan daftar PIC dari masing-masing tiket.
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{% endtab %}
{% endtabs %}


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