> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/fiola/cm-site-bss-optim-civil/working-on-ticket.md).

# Working on Ticket

[Link Download NICE Mobile Application](https://mit.id/nice-android-v4081-RC310.apk).

## Menu Corrective Maintenance

{% tabs %}
{% tab title="Home Page" %}
Menu Corrective dapat diakses dengan cara klik `FIOLA` pada Featured Module.

Klik `Corrective`.

<div><figure><img src="/files/DFOGxvkU7Wtg3haaF96d" alt=""><figcaption></figcaption></figure> <figure><img src="/files/4w1YQ8wZqerOQsznjwF1" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Q9MBMDqOssojjNI9JtPr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/4KcnaUpJ8AfiNnZKbd8z" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="To Do Page" %}
Klik menu `Site Maintenance`.

Klik menu `Corrective`.

<div><figure><img src="/files/G6X4eHQVGvvzchFoiw2K" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PDH5XeaTdgF8rW5EkaMr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/FuKajD1zrs0KdvovlRBc" alt=""><figcaption></figcaption></figure> <figure><img src="/files/U2FOkNhMbK7bZnhQB7Jm" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

## Follow Up

Klik menu option pada tiket corrective CME.

Pilih related site.

Klik menu `Follow Up`.

Klik `Confirm`.

<div><figure><img src="/files/VS9Mtdi9B6rsCIOdbcvo" alt=""><figcaption></figcaption></figure> <figure><img src="/files/BZegKKwvoe1xwSD3S1tr" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hEVYvGnip0UJ8qVHCIh9" alt=""><figcaption></figcaption></figure> <figure><img src="/files/mBWOqObcvpHdzcIaRzpD" alt=""><figcaption></figcaption></figure> <figure><img src="/files/vMFjeJ2ihjMCVf5zI24G" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses follow up tiket CME berhasil apabila status tiket menjadi **In Progress**.
{% endhint %}

## Request Permit

Klik menu option pada tiket corrective CME.

Pilih related site.

{% hint style="warning" %}
Request permit dilakukan pada tiket yang memiliki label **Permit Required**
{% endhint %}

Klik menu `Request Permit`.

Klik `Confirm`.

Isi data pada halaman Form Working Permit.

{% hint style="info" %}
Petunjuk pengisian data pada halaman Form Working Permit.

**End Time**: Tanggal permit berakhir.

**User Data**: Data user yang akan melakukan maintenance.&#x20;

Pengisian user data dapat dilakukan dengan 2 cara, yaitu:

* Melalui form working permit (apabila telah memiliki akun).
* Melalui form user helper (apabila tidak memiliki akun).

**CAF & KKST Number** (opsional): File CAF dan nomor KKST.
{% endhint %}

Klik `SUBMIT`.

<figure><img src="/files/e3GNi2Dh4OIyfc4N6Rrk" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/nf9oyy1xqYwaRXRdUgZr" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Va34uD58JubkDz2ngEyB" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses request permit tiket CME berhasil apabila status permit menjadi **Permit Available**.
{% endhint %}

## Check In on Site

Klik menu option pada tiket corrective CME.

Pilih related site.

{% hint style="warning" %}
Check in on site tiket CME dilakukan pada tiket dengan status **In Progress**.
{% endhint %}

Klik menu `Open Form`.

Klik `Confirm`.

Klik `CHECK IN`.

<div><figure><img src="/files/WHJ6WOlw4FbKwnqG3bXg" alt=""><figcaption></figcaption></figure> <figure><img src="/files/kygIXEfWOKFgUKEIMVwC" alt=""><figcaption></figcaption></figure> <figure><img src="/files/ZtiakFrE8KadiJf281EK" alt=""><figcaption></figcaption></figure> <figure><img src="/files/blyfsqbTTLxhUHs7TwRQ" alt=""><figcaption></figcaption></figure> <figure><img src="/files/wjYySIoPBiCGa3kgUJ4o" alt=""><figcaption></figcaption></figure></div>

<details>

<summary><mark style="color:red;">Error Case</mark>: Tidak bisa melakukan check in on site</summary>

Apabila mengalami kendala tidak bisa melakukan check in on site, maka:

* Pastikan GPS pada perangkat telah aktif.
* Pastikan telah memenuhi jarak maksimal terhadap site.
* Pastikan telah berada di lokasi.

Apabila telah memenuhi tiga syarat di atas namun tetap tidak bisa melakukan check in, maka user dapat melakukan proses [Request Check In](https://docs.ineom-tsel.mit.id/fiola/cm-site-bss-optim-civil/pages/ncujjhStlxwDFy9z4Uq4#kondisi-1.-sudah-berada-di-site-namun-tidak-dapat-melakukan-check-in.) atau [Mismatch Coordinate](https://docs.ineom-tsel.mit.id/fiola/cm-site-bss-optim-civil/pages/ncujjhStlxwDFy9z4Uq4#kondisi-2.-sudah-berada-di-site-namun-titik-koordinat-tidak-sesuai-dengan-yang-ditampilkan-di-aplika).

</details>

## Fill Form

{% hint style="info" %}
Pengisian form tiket CME terdiri dari:

1\) Before Maintenance

2\) Asset Activity

3\) Maintenance Progress

4\) After Maintenance

5\) Note
{% endhint %}

{% tabs %}
{% tab title="Before Maintenance" %}
{% hint style="info" %}
Pengisian form Before Maintenance berupa pengambilan foto dari:

* Site Before
* Problem
* New Part
  {% endhint %}

Klik ikon :camera: untuk melakukan pengambilan foto site before, problem, dan new part.

<div><figure><img src="/files/luoFca2FoFy2IUgRV5WA" alt=""><figcaption></figcaption></figure> <figure><img src="/files/xnAUOUNzIP6I690MpTZI" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Asset Activity" %}
{% hint style="info" %}
Pengerjaan form asset activity berdasarkan activitynya:

* [Asset Replacement](/fiola/cm-site-bss-optim-civil/asset-replacement.md)
* [Asset Configuration Change](/fiola/cm-site-bss-optim-civil/asset-configuration-change.md)
* [Asset Movement](/fiola/cm-site-bss-optim-civil/asset-movement.md)
* [Asset Lost](/fiola/cm-site-bss-optim-civil/asset-lost.md)
  {% endhint %}
  {% endtab %}

{% tab title="Maintenance Progress" %}
{% hint style="info" %}
Pengisian form Maintenance Progress berupa pengambilan foto dari:

* Activity
* Broken Part
* Solution
  {% endhint %}

Klik ikon :camera: untuk melakukan pengambilan foto activity, broken part, dan solution.

<div><figure><img src="/files/MIROvIfIDNMEOuQErCfU" alt=""><figcaption></figcaption></figure> <figure><img src="/files/bxkTpUfb2b5UT6yDzZSB" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="After Maintenance" %}
{% hint style="info" %}
Pengisian form After Maintenance berupa pengambilan foto dari:

* Site After
* Replaced Item
* Final Result
  {% endhint %}

Klik ikon :camera: untuk melakukan pengambilan foto site after, final result, dan replaced item.

<div><figure><img src="/files/zLXDMCXL3HOhn1iWjFJp" alt=""><figcaption></figcaption></figure> <figure><img src="/files/8aTI8ErlzA9f8EzxhPu4" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Note" %}
Isi catatan.

<div><figure><img src="/files/vDCIX68OErTtVaQmX8iG" alt=""><figcaption></figcaption></figure> <figure><img src="/files/6symKok1TdyYfFVBFfdU" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

## Submit Ticket

Klik `SUBMIT`.

Klik `Confirm`.

<div><figure><img src="/files/4SpBMaMeqnApQyhHvbvM" alt=""><figcaption></figcaption></figure> <figure><img src="/files/HWeJ8LZOlWvACB3k0Wtw" alt=""><figcaption></figcaption></figure> <figure><img src="/files/1XCqZGwZLKjMivBI5t1y" alt=""><figcaption></figcaption></figure> <figure><img src="/files/S80G1RSll4RFDDqotHwX" alt=""><figcaption></figcaption></figure></div>