# Create Draft Ticket

Create tiket CM/WO dilakukan oleh TO dan NOP (Manager, Engineer, Staff).

{% hint style="info" %}
**Info**: Proses create tiket CM/WO terdiri dari tiga proses:

1. Create Draft Ticket
2. Approval Draft Ticket
3. Update Draft Ticket (Apabila dilakukan reject pada draft tiket)
   {% endhint %}

## Create Ticket on Web

Create draft tiket dilakukan oleh MO.

Klik `New`.

Isi data pada halaman `Create Corrective Maintenance`.

Klik `Save`.

{% tabs %}
{% tab title="Fill Data" %}
{% hint style="info" %}
**Info**: Petunjuk pengisian data pada halaman `Create Corrective Maintenance`.

Ticket Urgency:

* Low Impact: Tiket harus dikerjakan dalam waktu kurang dari 30 hari.
* High Impact: Tiket harus dikerjakan dalam waktu kurang dari 2x24 jam.

Issue Category: Problem atau permasalahan yang akan diselesaikan.

Maintenance Threshold: Acuan penyelesaian pekerjaan/maintenance.

Apabila Maintenance Threshold dan Recommendation tidak ada, maka dapat diisi dengan tanda minus (-).
{% endhint %}

<div><figure><img src="/files/h7DxHzV9wrNAdU7nduty" alt=""><figcaption></figcaption></figure> <figure><img src="/files/QbU2XV6YrronrwMW0AtW" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Asset Related Activity" %}
{% hint style="info" %}
**Info**: Petunjuk pengisian data Asset Related Activity.

* Apabila terdapat pergantian asset, maka tambahkan kategori untuk asset related activity.
* Asset related activity dapat diisi lebih dari satu.
  {% endhint %}

<div><figure><img src="/files/mu17RnagItptOYv5GdQz" alt=""><figcaption></figcaption></figure> <figure><img src="/files/0WIuSyVTooNoeZYnYjob" alt=""><figcaption></figcaption></figure> <figure><img src="/files/jEPlDJ8zWURZNeDL3Ct6" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Kf5tfPZZLXlgMeCuQqmI" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Related Ticket" %}
{% hint style="info" %}
**Info**: Petunjuk pengisian data Related Ticket.

* Apabila terdapat relasi tiket, maka tambahkan activity untuk asset related activity.
* Asset related activity dapat diisi lebih dari satu.
  {% endhint %}

<div><figure><img src="/files/X7p1Kl1cG0XFoKpbpeIf" alt=""><figcaption></figcaption></figure> <figure><img src="/files/WQuhwH1mw8NohLtjYnXk" alt=""><figcaption></figcaption></figure> <figure><img src="/files/0xmiipL3Zhn1aUtoQUMh" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hOUaegr6UY5lZl094foK" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Upload Supporting Document" %}
{% hint style="info" %}
**Info**: Petunjuk upload supporting document.

* Upload supporting document terdiri dari Photos, Documents, Receipts, dan BoQ/Shopping List.
* Upload BoQ/Shopping List dapat dilakukan setelah melakukan pengisian data dan bersifat **WAJIB DIISI**.
* Apabila item tidak ada di dalam BoQ/Shopping List, maka pilih "FMS 4.0 - Others", kemudian isi Item Name dan Price.
  {% endhint %}

<div><figure><img src="/files/y18TUQN7MOySTBRZeXXt" alt=""><figcaption></figcaption></figure> <figure><img src="/files/kAoetOydzFqnz3XFFB0m" alt=""><figcaption></figcaption></figure> <figure><img src="/files/bKUI8SZ3EPr3bmPzD3n5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PVSK30AIp9p7VOgOMsRU" alt=""><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

{% hint style="success" %}
Proses create draft tiket berhasil apabila tiket muncul pada dialog Ticket Draft tab Proposed.
{% endhint %}

## Create Ticket on Mobile Apps

[Link Download NICE Mobile Application](https://mit.id/nice-android-v4081-RC310.apk).

Create tiket CM melalui halaman Corrective Maintenance (Mobile) dilakukan pada menu Corrective Maintenance.

Klik `Site Maintenance` pada surrounding apps.

Klik `Resource Center`.

Klik Corrective Maintenance.

<div><figure><img src="/files/5NLZZ6Gf2eHmo7No83Ok" alt=""><figcaption></figcaption></figure> <figure><img src="/files/T04baN3TCtAC6Nhvs5Bg" alt=""><figcaption></figcaption></figure> <figure><img src="/files/S5u1giRjBqHHP03hhQTO" alt=""><figcaption></figcaption></figure> <figure><img src="/files/tXYLDP5g8ZyDQRNcktUG" alt=""><figcaption></figcaption></figure></div>

Klik ikon :heavy\_plus\_sign:.

Isi data pada dialog `New Corrective Maintenance`.

{% hint style="info" %}
Petunjuk pengisian data pada dialog`New Corrective Maintenance`.

**Prioritas**:

* Low: Tiket harus dikerjakan dalam waktu kurang dari 24 jam.
* Minor: Tiket harus dikerjakan dalam waktu kurang dari 12 jam.
* Mayor: Tiket harus dikerjakan dalam waktu kurang dari 8 jam.
* Critical: Tiket harus dikerjakan dalam waktu kurang dari 4 jam.

**Asset Related Activity**:

* Apabila terdapat pergantian asset, maka tambahkan kategori untuk asset related activity.
* Asset related activity dapat diisi lebih dari satu.
  {% endhint %}

Klik `CREATE`.

{% hint style="success" %}
Proses create draft tiket berhasil apabila tiket muncul pada dialog Ticket Draft tab Proposed (INEOM Web).
{% endhint %}

<div><figure><img src="/files/rJ4R2d3O8BqajwkvJBqe" alt=""><figcaption></figcaption></figure> <figure><img src="/files/TGbUUK98GmUHOcArDHE0" alt=""><figcaption></figcaption></figure> <figure><img src="/files/C0vne6VrpxSGtntJW4oy" alt=""><figcaption></figcaption></figure> <figure><img src="/files/syTu1eXnfVwJHE2zzatM" alt=""><figcaption></figcaption></figure> <figure><img src="/files/5bXR2oy0kjaiOl6kwtG1" alt=""><figcaption></figcaption></figure></div>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ineom-tsel.mit.id/fiola/cm-site-bss-optim-civil/create-ticket/create-draft-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.