# Create Technical Support Activity

{% hint style="info" %}
Create technical support activity dilakukan oleh NARM.
{% endhint %}

Proses create technical support activity:

1. Klik menu 12.9.4 Asset Validation Over Quota (Fiola Features).

<figure><img src="/files/yypMVmgzGumCkPTDyeML" alt=""><figcaption></figcaption></figure>

2. Klik tombol **`Add`**.
3. Isi data pada halaman Create Technical Support Activity.

{% hint style="info" %}
Petunjuk pengisian data pada halaman Create Ticket Technical Support Activity:

* **Assign to**: Pilih FMC/TO/Vendor.
* **Assign Group** dan **Assignee**
* **Site ID**: Pilih site ID.
* **Ticket urgency**:&#x20;
  * Minor: Tiket harus dikerjakan dalam waktu kurang dari 7x24 jam.
  * Major: Tiket harus dikerjakan dalam waktu kurang dari 24 jam.
  * Critical: Tiket harus dikerjakan dalam waktu kurang dari 2 jam.
* **Type**: Pilih Asset Validation Over Quota.
  {% endhint %}

<div><figure><img src="/files/90LtNYQkZVdt3LDIItLd" alt=""><figcaption></figcaption></figure> <figure><img src="/files/1bJpFTBllHRcSeZ8sYX7" alt=""><figcaption></figcaption></figure></div>

4. Klik tombol **`Save`**.

<div><figure><img src="/files/lciwOuQIT3U3nK5Fhgcl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/F0HofkApw3logNfFspwP" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create technical support activity berhasil apabila tiket TSF muncul pada halaman Ticket List(s) dengan status **New**.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ineom-tsel.mit.id/fiola/asset-validation-over-quota/create-technical-support-activity.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.