> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/fiola/asset-validation-over-quota/create-technical-support-activity.md).

# Create Technical Support Activity

{% hint style="info" %}
Create technical support activity dilakukan oleh NARM.
{% endhint %}

Proses create technical support activity:

1. Klik menu 12.9.4 Asset Validation Over Quota (Fiola Features).

<figure><img src="/files/yypMVmgzGumCkPTDyeML" alt=""><figcaption></figcaption></figure>

2. Klik tombol **`Add`**.
3. Isi data pada halaman Create Technical Support Activity.

{% hint style="info" %}
Petunjuk pengisian data pada halaman Create Ticket Technical Support Activity:

* **Assign to**: Pilih FMC/TO/Vendor.
* **Assign Group** dan **Assignee**
* **Site ID**: Pilih site ID.
* **Ticket urgency**:&#x20;
  * Minor: Tiket harus dikerjakan dalam waktu kurang dari 7x24 jam.
  * Major: Tiket harus dikerjakan dalam waktu kurang dari 24 jam.
  * Critical: Tiket harus dikerjakan dalam waktu kurang dari 2 jam.
* **Type**: Pilih Asset Validation Over Quota.
  {% endhint %}

<div><figure><img src="/files/90LtNYQkZVdt3LDIItLd" alt=""><figcaption></figcaption></figure> <figure><img src="/files/1bJpFTBllHRcSeZ8sYX7" alt=""><figcaption></figcaption></figure></div>

4. Klik tombol **`Save`**.

<div><figure><img src="/files/lciwOuQIT3U3nK5Fhgcl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/F0HofkApw3logNfFspwP" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create technical support activity berhasil apabila tiket TSF muncul pada halaman Ticket List(s) dengan status **New**.
{% endhint %}