> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/fiola/asset-validation-over-quota/create-technical-support-activity.md).

# Create Technical Support Activity

{% hint style="info" %}
Create technical support activity dilakukan oleh NARM.
{% endhint %}

Proses create technical support activity:

1. Klik menu 12.9.4 Asset Validation Over Quota (Fiola Features).

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FQUcmCsrd0DvTYueUEEop%2FOver%20Quota%20-%20Create%20Ticket%2001.png?alt=media&amp;token=072dc799-bd3f-4df3-a4cd-8607a512de2c" alt=""><figcaption></figcaption></figure>

2. Klik tombol **`Add`**.
3. Isi data pada halaman Create Technical Support Activity.

{% hint style="info" %}
Petunjuk pengisian data pada halaman Create Ticket Technical Support Activity:

* **Assign to**: Pilih FMC/TO/Vendor.
* **Assign Group** dan **Assignee**
* **Site ID**: Pilih site ID.
* **Ticket urgency**:&#x20;
  * Minor: Tiket harus dikerjakan dalam waktu kurang dari 7x24 jam.
  * Major: Tiket harus dikerjakan dalam waktu kurang dari 24 jam.
  * Critical: Tiket harus dikerjakan dalam waktu kurang dari 2 jam.
* **Type**: Pilih Asset Validation Over Quota.
  {% endhint %}

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F6PU6KXGOt1mqY6bxqzuY%2FOver%20Quota%20-%20Create%20Ticket%2002.png?alt=media&amp;token=5c9e8a5d-e88d-41b9-901c-9d60ef61fda6" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fgg1NbDzZEbeg7x9NQN0I%2FOver%20Quota%20-%20Create%20Ticket%2003.png?alt=media&amp;token=9ef3510f-0e51-40fb-a640-a77395e0cf08" alt=""><figcaption></figcaption></figure></div>

4. Klik tombol **`Save`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FfBR4HwFWjOAKXpA5Jos3%2FOver%20Quota%20-%20Create%20Ticket%2004.png?alt=media&amp;token=492e6a46-14ba-47b4-835c-0859021716e1" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F5TQ2xGu4aquucabvlaFx%2FOver%20Quota%20-%20Create%20Ticket%2005.png?alt=media&amp;token=be9373a7-08fc-46b7-ba73-7e954c86733f" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses create technical support activity berhasil apabila tiket TSF muncul pada halaman Ticket List(s) dengan status **New**.
{% endhint %}