> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/faq/user-and-account/login-and-password/invalid-login.md).

# Bagaimana jika tidak bisa login?

Kendala gagal login yang mungkin dialami, antara lain:

1. [User expired](#user-expired)
2. [Invalid username/password](#invalid-username-password)
3. [Unregistered device](#unregistered-device)
4. [Can’t receive data](#cant-receive-data)
5. [Credential not valid](#credential-not-valid)

## User Expired

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FGlib6mAIgYaBV1FLTeWj%2FUser%20Expired.001.png?alt=media&amp;token=35b21f75-8949-40ab-818c-c3a3ac149805" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Information: User expired, please contact admin.**".

<mark style="background-color:green;">Solution</mark>: Melakukan user renewal berupa perpanjangan masa aktif akun melalui WhatsApp Bot atau NOP masing-masing. Berikut cara melakukan user renewal berupa perpanjangan masa aktif akun melalui WhatsApp Bot:

{% content-ref url="/pages/Qv9obuNzk86DW7PWACCf" %}
[Extend User](/bot-system/whatsapp-bot/user-management/extend-user.md)
{% endcontent-ref %}

## Invalid Username/Password

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FdwGySNNWlc29jxCbOe6O%2FInvalid%20Username%3APassword.001.jpeg?alt=media&amp;token=88b154f8-97ee-4df9-a95d-8e79cba6d6ce" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Information: Invalid Username/Password**".

<mark style="background-color:green;">Solution</mark>: Apabila mengalami gagal login dengan informasi di atas, maka:

1. Pastikan tidak ada aplikasi Fake GPS pada device yang digunakan. Apabila ada, silakan uninstall aplikasi tersebut, kemudian menghubungi [WhatsApp Help Desk](https://api.whatsapp.com/send?phone=628113300530\&text=Device%20saya%20terdapat%20aplikasi%20Fake%20GPS,%20namun%20sudah%20saya%20uninstall.%20Berikut%20username%20saya:%20...).
2. Cek kembali username dan/atau password yang digunakan. Apabila lupa password, silakan melakukan reset password melalui WhatsApp Bot atau NOP masing-masing. Berikut cara melakukan reset password melalui WhatsApp Bot:

{% content-ref url="/pages/XBGeSRgMbkzaZNMtvIFg" %}
[Reset Password](/bot-system/whatsapp-bot/user-management/reset-password.md)
{% endcontent-ref %}

## Unregistered Device

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FF2u4g4zHtK8Ejkwd5w7i%2FCase%20Unregistered%20Device.png?alt=media&amp;token=9e363cf6-f449-4233-aafa-589fb8657396" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Information: Unregistered Device: XXXXX**".

<mark style="background-color:green;">Solution</mark>: Melakukan user renewal berupa penyesuaian IMEI atau device ID melalui WhatsApp Bot atau NOP masing-masing. Berikut cara melakukan user renewal berupa penyesuaian IMEI atau device ID melalui WhatsApp Bot:

{% content-ref url="/pages/mj5fM15NAmeNQKSpsTLQ" %}
[Change IMEI/Device ID](/bot-system/whatsapp-bot/user-management/change-imei-device-id.md)
{% endcontent-ref %}

## Can't Receive Data

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F45cL6SahTW6AhFT02IPo%2FConfiguration.001.jpeg?alt=media&amp;token=4e1eb70d-d8aa-4f22-a0cf-97a723dc2e3a" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error Case</mark>: Gagal login dengan informasi "**Error: Can't receive data. Please check your application configuration.**".

<mark style="background-color:green;">Solution</mark>: Melakukan konfigurasi aplikasi NICE, dengan cara:

1. Klik ikon :gear: pada halaman login aplikasi NICE.
2. Klik menu **`Server Address`**.
3. Ubah alamat server menjadi `202.3.219.29`.
4. Klik tombol **`OK`**.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FZ9ktqWGMYwNHF8k7PVL0%2FCan't%20Receive%20Data.gif?alt=media&amp;token=2a3e11c9-edc6-4b86-9f45-4c3202c76251" alt=""><figcaption></figcaption></figure>

## Credential Not Valid

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F98CJvv1LHb6tJ7rWx82y%2FCredential%20Not%20Valid.001.jpeg?alt=media&amp;token=9f6032a2-d7dc-4125-9d30-d6f81c437918" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Automatic Date and Timezone is turned off**" atau "**Information: Credential not valid**".

<mark style="background-color:green;">Solution</mark>: Ubah pengaturan tanggal dan waktu pada device yang digunakan menjadi otomatis, dengan cara:

1. Masuk ke halaman Setting pada device.
2. Masuk ke menu **`Date & Time`**.
3. Aktifkan **`Set time automatically`**.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FlE4cijIqPDy5ZKhnkruc%2FCredential%20Not%20Valid.gif?alt=media&amp;token=694b30cc-77a5-4140-b33e-4271a6973b9f" alt=""><figcaption></figcaption></figure>