> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/faq/user-and-account/login-and-password/forgot-password.md).

# Bagaimana jika lupa password akun?

<figure><img src="/files/123BxkViOPB2yWWdk51w" alt=""><figcaption></figcaption></figure>

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Information: Invalid Username/Password**".

<mark style="background-color:green;">Solution</mark>: Cek kembali username dan/atau password yang digunakan. Apabila lupa password, silakan melakukan reset password melalui WhatsApp Bot atau NOP masing-masing. Berikut cara melakukan reset password melalui WhatsApp Bot:

{% content-ref url="/pages/XBGeSRgMbkzaZNMtvIFg" %}
[Reset Password](/bot-system/whatsapp-bot/user-management/reset-password.md)
{% endcontent-ref %}