# Mengapa nama dan nomor HP tidak muncul saat pengisian form working permit?

Apabila nama dan nomor HP tidak muncul saat pengisian form working permit, maka dapat dilakukan pengecekan status dari verifikasi akun (nomor, email, dan izin akses). Pengisian form working permit hanya bisa dilakukan ketika status verifikasi nomor, email, dan izin akses telah **Verified**. Apabila belum **Verified**, maka dapat dilakukan verifikasi akun terlebih dahulu dengan cara:

{% content-ref url="/pages/uzSiHpqVkbsU3FsLYjQY" %}
[Bagaimana cara melakukan verifikasi akun?](/faq/user-and-account/verify-account/account-verification.md)
{% endcontent-ref %}


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