# General

<details>

<summary>Bagaimana jika tidak ada tiket yang muncul pada web Fiola?</summary>

Melakukan konfigurasi filter berupa site area config, cluster area, dan/atau date filter.

[Baca selengkapnya..](/faq/ticketing-system/general/filter-configuration.md)

</details>

<details>

<summary>Bagaimana jika tidak ada tiket yang muncul pada web Amesty atau Winona?</summary>

Melakukan konfigurasi filter berupa site area config, date filter, dan/atau ticket status filter.

[Baca selengkapnya..](/faq/ticketing-system/general/site-area-configuration.md)

</details>

<details>

<summary>Bagaimana jika tidak bisa melakukan take over ticket?</summary>

Take over tiket hanya bisa dilakukan pada tiket yang belum dilakukan follow up oleh user lain.

</details>

<details>

<summary>Bagaimana jika tidak bisa melakukan pengambilan gambar?</summary>

Mengaktifkan snapshot mode dan camera engine dengan cara:

1. Klik menu Account & Settings.
2. Klik menu **`Settings`**.
3. Aktifkan menu Snapshot Mode dan menu Camera2 Engine.

[Baca selengkapnya..](/faq/ticketing-system/general/snapshot-mode.md)

</details>


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