# Apa yang harus dilakukan ketika tidak bisa melakukan check in meskipun sudah berada di site?

{% hint style="info" %}
Kendala tidak bisa melakukan check in di site dapat disebabkan oleh beberapa kondisi, antara lain:

1. <mark style="color:red;background-color:red;">Case</mark>: User sudah berada di site, namun tidak bisa melakukan check in (dengan kondisi GPS sudah aktif).

   <mark style="color:green;background-color:green;">Solution</mark>: Melakukan [request check in](#request-check-in).
2. <mark style="color:red;background-color:red;">Case</mark>: User sudah berada di site, namun tidak bisa melakukan check in karena koordinat site yang ditampilkan di aplikasi NICE tidak sesuai dengan aktual koordinat site.\ <mark style="color:green;background-color:green;">Solution</mark>: Melakukan proses [mismatch coordinate](#mismatch-coordinate).
   {% endhint %}

## Request Check In

Proses request check in di site:

1. Klik menu option pada halaman Check In.
2. Klik menu **`Request Check In`**.
3. Konfirmasi ke TO untuk proses [approval request check in](/faq/check-in-on-site/approval-request-check-in.md).

<figure><img src="/files/H7Pis9Qzpc9h0vQNYVTQ" alt=""><figcaption></figcaption></figure>

## Mismatch Coordinate

Proses mismatch coordinate:

1. Klik tombol **`BUAT LAPORAN`**.
2. Klik menu **`Mismatch Coordinate`**.
3. Klik ikon :camera: untuk pengambilan foto site.
4. Isi data label.
5. Isi catatan (jika diperlukan).
6. Klik tombol **`SUBMIT`**.
7. Klik tombol **`YES`**.
8. Konfirmasi ke TO untuk proses [approval mismatch coordinate](/faq/check-in-on-site/approval-mismatch-coordinate.md).

<figure><img src="/files/411FvchGLECRrNodMEZQ" alt=""><figcaption></figcaption></figure>


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