> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/faq-ineom-eam/user-and-account/login-and-password/bagaimana-jika-tidak-bisa-login.md).

# Bagaimana jika tidak bisa login?

Kendala gagal login yang mungkin dialami, antara lain:

1. Invalid username/password
2. Can't receive data
3. Unregistered device

{% tabs %}
{% tab title="Invalid Username/Password" %} <mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Error Invalid Username/Password**".

<div><figure><img src="/files/2PTLM3hCDMNdIvy4mLpD" alt=""><figcaption></figcaption></figure> <figure><img src="/files/IlT1gQo7NuTUuo67jzWB" alt=""><figcaption></figcaption></figure></div>

Apabila mengalami gagal login dengan informasi di atas, maka:

1. Pastikan tidak ada aplikasi Fake GPS pada perangkat yang digunakan. Apabila ada, silakan uninstall aplikasi tersebut, kemudian menghubungi WhatsApp Help Desk.
2. Cek kembali penulisan username atau password yang digunakan. Apabila lupa password, silakan melakukan reset password melalui WhatsApp Bot atau NOP masing-masing.
   {% endtab %}

{% tab title="Can't Receive Data" %} <mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Error Can't receive data. Please check your application configuration**".

<div><figure><img src="/files/6xmnzI1RSKUKniHro6ne" alt=""><figcaption></figcaption></figure> <figure><img src="/files/kruC0jqXkjGUQDihzQ23" alt=""><figcaption></figcaption></figure></div>

Apabila mengalami gagal login dengan informasi di atas, maka dapat melakukan konfigurasi aplikasi, dengan cara:

1. Klik ikon ⚙️ pada halaman login.
2. Klik menu **`Server Address`**.
3. Ubah alamat server menjadi `ineom.mit.id`.
4. Klik tombol **`Done`**.

<div><figure><img src="/files/1Al9LE2PBYpUlzEAGZcf" alt=""><figcaption></figcaption></figure> <figure><img src="/files/d6GfQAdAnQfntMeL16AY" alt=""><figcaption></figcaption></figure> <figure><img src="/files/cwM5EOecOop1ylSjXph3" alt=""><figcaption></figcaption></figure> <figure><img src="/files/Fv9u5zBGmO429Vqd285F" alt=""><figcaption></figcaption></figure> <figure><img src="/files/LlgzjvT9u0zVZyQQbJMc" alt=""><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Unregistered Device" %} <mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Error Unregistered Device: XXXXX**".

<div><figure><img src="/files/2PTLM3hCDMNdIvy4mLpD" alt=""><figcaption></figcaption></figure> <figure><img src="/files/PanRe5ozs5YRg0CYsNzt" alt=""><figcaption></figcaption></figure></div>

Apabila mengalami gagal login dengan informasi di atas, maka dapat melakukan user renewal berupa penyesuaian IMEI atau device ID melalui WhatsApp Bot atau NOP masing-masing.
{% endtab %}
{% endtabs %}


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