> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/faq-ineom-eam/user-and-account/login-and-password/bagaimana-jika-lupa-password-akun.md).

# Bagaimana jika lupa password akun?

<mark style="background-color:red;">Error case</mark>: Gagal login dengan informasi "**Error Invalid Username/Password**".

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FsO4rD49nQ5Trery6yyTZ%2FINEOM%20EAM%20IOS%20Halaman%20Login.png?alt=media&amp;token=c5fa70d2-c7f3-4bc1-9bc5-3f098ba2adf3" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FhrAhHQ4ylDpeRFFf7upG%2FFAQ%20IOS%20Error%20Invalid%20Username%3APass.png?alt=media&amp;token=c461b267-2505-4c1c-8722-2ce0194fde1e" alt=""><figcaption></figcaption></figure></div>

Apabila mengalami gagal login dengan informasi di atas, maka cek kembali penulisan username atau password yang digunakan. Apabila lupa password, silakan melakukan reset password melalui WhatsApp Bot atau NOP masing-masing.