# Web

{% file src="/files/-MjFJKKyZrLQ8Y509QXn" %}
Download BPMN Recovery
{% endfile %}

## Menu Recovery

Menu Recovery dapat diakses dengan cara klik menu `14.6 Recovery` pada menu `14 eTSA`.

## Request Recovery

Klik `New`.

Isi data pada halaman `New Request - RECOVERY`.

{% hint style="warning" %}
**Perhatian**: Tanda bintang (\*) menunjukkan data yang harus diisi.
{% endhint %}

{% hint style="warning" %}
**Perhatian**: Upload file BA kehilangan harus dalam format PDF dengan ukuran maksimal 5 MB.
{% endhint %}

{% hint style="info" %}
**Info**: Pengisian field `Reason Detail` dapat berupa link berita dan/atau detail kejadian.
{% endhint %}

{% hint style="info" %}
**Info**: Petunjuk pengisian `Item Selection`.

:black\_small\_square: Tombol :heavy\_plus\_sign: untuk menambahkan item.\
:black\_small\_square: Tombol :heavy\_minus\_sign: untuk menghapus item.

Type Name:\
:black\_small\_square: Common Material: Merupakan sparepart yang diambil dari gudang (melalui Winona).\
:black\_small\_square: Specific Material: Merupakan sparepart yang memesan dari Vendor (melalui ETSA).
{% endhint %}

Klik `Submit`.

{% hint style="success" %}
Proses pembuatan request tiket recovery berhasil apabila tiket telah muncul pada halaman `List of Recovery` dengan status **New**.
{% endhint %}

## Confirm Close

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Confirm close tiket recovery dilakukan pada tiket dengan status **In Progress** dan tiket referensi (Winona, SPMS, atau Consumable) telah **Closed**.
{% endhint %}

Klik `Closing Ticket`.

Klik `Submit`.

{% hint style="success" %}
Proses confirm close tiket recovery berhasil apabila status tiket menjadi **Closed**.
{% endhint %}


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