# Web

{% file src="/files/-MjFI48olTGJR2RFiQ\_D" %}
Download SPMS (Returnable)
{% endfile %}

## Menu SPMS

Menu SPMS dapat diakses dengan cara klik menu `14.2 SPMS` pada menu `14 eTSA`.

## Vendor Response

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Response tiket SPMS oleh Vendor dilakukan pada tiket dengan status **New**.
{% endhint %}

Klik `Response Order`.

Klik `Submit` pada dialog `OS Request - Response Order`.

## Delivery Time

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Delivery time tiket SPMS dilakukan pada tiket dengan status **Vendor Respond**.
{% endhint %}

Klik `Delivery Item`.

## Approval Return Time

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Approval return time tiket SPMS dilakukan pada tiket dengan status **Returned**.
{% endhint %}

Klik `Returned Item`.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ineom-tsel.mit.id/etsa/manual-guide-for-vendor/spms/web.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.