# Web

{% file src="/files/-MjFKTl29c0x3tmCLv81" %}
Download BPMN Software Update
{% endfile %}

## Menu Software Update

Menu Software Update dapat diakses dengan cara klik menu `14.7 Software Update` pada menu `14 eTSA`.

## Request SWU

Klik `New`.

Isi data pada halaman `New Request - SOFTWARE_UPDATE`.

{% hint style="warning" %}
**Perhatian**: Tanda bintang (\*) menunjukkan data yang harus diisi.
{% endhint %}

Klik `Submit`.

{% hint style="success" %}
Proses pembuatan request tiket SWU berhasil apabila tiket telah muncul pada halaman `List of Software Update` dengan status **New**.
{% endhint %}

## Submit Request

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Submit request tiket SWU dilakukan pada tiket dengan status **Approved**.
{% endhint %}

Klik `Submit Report`.

Cek data pada halaman `OS Request - Implementation Software`.

Klik `Submit`.

## Resolve SWU

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Resolve tiket SWU dilakukan pada tiket dengan status **Approved** dan REMAINING NODE = 0.
{% endhint %}

Klik `Close SWU`.

Isi data pada dialog `Closing SWU`.

Klik `Submit`.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ineom-tsel.mit.id/etsa/manual-guide-for-vendor/software-update/web.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.