> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/etsa/manual-guide-for-vendor/oss/web.md).

# Web

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Download BPMN OSS
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## Menu OSS

Menu On Site Support (OSS) dapat diakses dengan cara klik menu `14.3.3 On Site Support (OSS)` pada menu `14.3 Request`.

## Vendor Response

Pilih tiket.

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**Perhatian**: Vendor response tiket OSS dilakukan pada tiket dengan status **Approved**.
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Klik `Waiting Vendor Respond [Vendor]` atau klik `Response Order`.

Isi data Request Number pada dialog `OS Request - Response Order`.

Klik `Submit`.

{% hint style="success" %}
Proses vendor response tiket OSS berhasil apabila status tiket menjadi **Vendor Responded**.
{% endhint %}