# Web

{% file src="/files/-MjFIsuqr1mqHm-ZRclS" %}
Download BPMN OSS
{% endfile %}

## Menu OSS

Menu On Site Support (OSS) dapat diakses dengan cara klik menu `14.3.3 On Site Support (OSS)` pada menu `14.3 Request`.

## Vendor Response

Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Vendor response tiket OSS dilakukan pada tiket dengan status **Approved**.
{% endhint %}

Klik `Waiting Vendor Respond [Vendor]` atau klik `Response Order`.

Isi data Request Number pada dialog `OS Request - Response Order`.

Klik `Submit`.

{% hint style="success" %}
Proses vendor response tiket OSS berhasil apabila status tiket menjadi **Vendor Responded**.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ineom-tsel.mit.id/etsa/manual-guide-for-vendor/oss/web.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.