> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/etsa/license/vendor-respond.md).

# Vendor Respond

{% hint style="warning" %}
Approval oleh Vendor dilakukan pada tiket dengan status Information: **TSA Approved** - Action Next: **Waiting Vendor Respond**.
{% endhint %}

{% tabs %}
{% tab title="Accept Ticket" %}
Proses accept oleh Vendor:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Response Order`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FdxsCJcrl7GtJBAhq590a%2FLicense%20-%20Vendor%20Respond%20Accept%2001.png?alt=media&amp;token=98fa9930-e915-4674-9905-50427e35f921" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FqY9RpQkakQKd8IscFWUc%2FLicense%20-%20Vendor%20Respond%20Accept%2002.png?alt=media&amp;token=7d1438ba-8e92-4b4d-9d47-2967f66b7d1a" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Approve.
6. Klik tombol **`Submit`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fsamj7QMO9efKUXKLXb3Y%2FLicense%20-%20Vendor%20Respond%20Accept%2003.png?alt=media&amp;token=73fe1ca8-20c9-4726-8335-054b2e8218e8" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F3Qfjjr0R14jG5J6uUcej%2FLicense%20-%20Vendor%20Respond%20Accept%2004.png?alt=media&amp;token=ccdbb99d-95e8-4694-9b69-61f0ce38724e" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses accept ticket oleh Vendor berhasil apabila status tiket menjadi Information: **Vendor Responded** - Action Next: **Delivery Item**.
{% endhint %}
{% endtab %}

{% tab title="Cancel/Reject Ticket" %}
Proses cancel/reject oleh Vendor:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Response Order`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FoLJQVUsyIpzRZkmcDqpz%2FLicense%20-%20Vendor%20Respond%20Reject%2001.png?alt=media&amp;token=e84a818c-5eb7-4e6c-a41f-b9bfbfa4720c" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FoHy241fHgDwg5mYMcE4a%2FLicense%20-%20Vendor%20Respond%20Reject%2002.png?alt=media&amp;token=56e029c1-3418-4f4c-8ab5-1fc2ea58d8eb" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Cancel/Reject ticket.
6. Isi catatan.
7. Klik tombol **`Submit`**.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FO5pwWBr4tWEewFb6cthS%2FLicense%20-%20Vendor%20Respond%20Reject%2003.png?alt=media&amp;token=9be0c41a-3c72-4acd-b84f-e1bfe52cced3" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses cancel/reject ticket oleh Vendor berhasil apabila status tiket menjadi **Cancelled**.
{% endhint %}
{% endtab %}
{% endtabs %}