# HQ-Manager

{% hint style="warning" %}
Approval oleh HQ-Manager dilakukan pada tiket dengan status Information: **New** - Action Next: **Waiting Approval HQ**.
{% endhint %}

{% tabs %}
{% tab title="Approve Ticket" %}
Proses approve oleh regional:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Approve`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FSmPvJ0yDfw5MtK243yh6%2FLicense%20-%20Approval%20HQ%20Approve%2001.png?alt=media&#x26;token=94cff527-6a02-421a-ad06-e92e1cabef29" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F7avT7JIZb3HyJpOpY5Nt%2FLicense%20-%20Approval%20HQ%20Approve%2002.png?alt=media&#x26;token=c138c3d0-1a13-4e3c-a7e6-3658a454f3da" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Approve.
6. Klik tombol **`Submit`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FNTQD6bwdFQGqqN5SFem8%2FLicense%20-%20Approval%20HQ%20Approve%2003.png?alt=media&#x26;token=f30cbd87-d50d-4d27-808a-6155a65fa8e5" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FOQ3zDkIstsnTUm5Tla3w%2FLicense%20-%20Approval%20HQ%20Approve%2004.png?alt=media&#x26;token=5adaa5a5-bd31-4271-8a20-8e3cfbfc7fac" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve ticket oleh HQ-Manager berhasil apabila status tiket menjadi Information: **HQ Approved** - Action Next: **Waiting Approval TSA**.
{% endhint %}
{% endtab %}

{% tab title="Reject Ticket" %}
Proses reject oleh regional:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Approve`**.

<div><figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FZxoQJnW5rNLPs7cXPuTY%2FLicense%20-%20Approval%20HQ%20Reject%2001.png?alt=media&#x26;token=9b133bf0-dda5-4272-b61e-94661322d51a" alt=""><figcaption></figcaption></figure> <figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FKDrxQEaNA7enJ2QWQfwO%2FLicense%20-%20Approval%20HQ%20Reject%2002.png?alt=media&#x26;token=300389e8-3162-4c10-a3ed-b60e9d6f855e" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Reject.
6. Isi catatan.
7. Klik tombol **`Submit`**.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FPJSYo55YDFtxmIl3qvOY%2FLicense%20-%20Approval%20HQ%20Reject%2003.png?alt=media&#x26;token=bbe7c194-e85a-4359-9aeb-08846053d17d" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses reject ticket oleh HQ-Manager berhasil apabila status tiket menjadi **Cancelled**.
{% endhint %}
{% endtab %}
{% endtabs %}