# HQ-Manager

{% hint style="warning" %}
Approval oleh HQ-Manager dilakukan pada tiket dengan status Information: **New** - Action Next: **Waiting Approval HQ**.
{% endhint %}

{% tabs %}
{% tab title="Approve Ticket" %}
Proses approve oleh regional:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Approve`**.

<div><figure><img src="/files/qluASmMFUnuefoVmvi7L" alt=""><figcaption></figcaption></figure> <figure><img src="/files/JIreM3NV7DBo2zfHTZaj" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Approve.
6. Klik tombol **`Submit`**.

<div><figure><img src="/files/gLCzAdmd4LR2nZ4W8G8c" alt=""><figcaption></figcaption></figure> <figure><img src="/files/hmEoI4LLYsGjIRFXCUqd" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses approve ticket oleh HQ-Manager berhasil apabila status tiket menjadi Information: **HQ Approved** - Action Next: **Waiting Approval TSA**.
{% endhint %}
{% endtab %}

{% tab title="Reject Ticket" %}
Proses reject oleh regional:

1. Klik menu 14.3.12 License (eTSA Features).
2. Cari ticket number RQL.
3. Klik tiket.
4. Klik tombol **`Approve`**.

<div><figure><img src="/files/n7mx5k60CI3VysDXQR5z" alt=""><figcaption></figcaption></figure> <figure><img src="/files/2amMrMg68fS4xYD0DmiY" alt=""><figcaption></figcaption></figure></div>

5. Klik radio button Reject.
6. Isi catatan.
7. Klik tombol **`Submit`**.

<figure><img src="/files/X4wiLlErwZENE2CJ6sIm" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses reject ticket oleh HQ-Manager berhasil apabila status tiket menjadi **Cancelled**.
{% endhint %}
{% endtab %}
{% endtabs %}


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