# Invalid Status

<mark style="background-color:red;">Error case</mark>: Gagal dengan informasi "**Failed**. These feature only can be used to ticket that have status: Assigned, New."

<figure><img src="/files/FC08kYv5FtX7gnR08OOM" alt=""><figcaption></figcaption></figure>

<mark style="background-color:green;">Solution</mark>: Proses eATP gateway hanya bisa dilakukan pada tiket dengan status **New** atau **Assigned**. Maka apabila mengalami kendala invalid status dan status tiket ATP saat ini adalah **In Progress**, maka dapat melakukan cancel follow up pada tiket ATP terlebih dahulu, kemudian dapat dicoba melakukan proses eATP gateway kembali.


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