> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/eatp/faq/bagaimana-jika-tidak-bisa-melakukan-proses-eatp-gateway/invalid-material.md).

# Invalid Material

<mark style="background-color:red;">Error case</mark>: Gagal dengan informasi "**Failed**. There is material that not allowed to be send."

<figure><img src="/files/dFAG1jAKeLdilIfIPZ9H" alt=""><figcaption></figcaption></figure>

<mark style="background-color:green;">Solution</mark>: Melakukan exclude item pada material non new addition, dengan cara:

1. Cari ticket number ATP.
2. Klik tiket.
3. Klik tombol **`Detail`**.
4. Klik tab Material Items.

<div><figure><img src="/files/tMTfaompVeN9khQikoWw" alt=""><figcaption></figcaption></figure> <figure><img src="/files/gRkCmhpb6FIADJMp3i2q" alt=""><figcaption></figcaption></figure></div>

5. Klik kanan pada material non new addition, kemudian klik tombol **`Exclude Item`**.
6. Isi catatan.
7. Klik tombol **`Update`**.

<div><figure><img src="/files/TvhxcyH4lwAGPcBDAhim" alt=""><figcaption></figcaption></figure> <figure><img src="/files/CxbzhgUZRoIrprQyQAE4" alt=""><figcaption></figcaption></figure> <figure><img src="/files/R0ukc0kwyiMQzSddNOdD" alt=""><figcaption></figcaption></figure></div>

Setelah berhasil melakukan exclude item, kemudian dapat melakukan proses eATP gateway kembali.