> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/cts/user-access-management.md).

# User Access Management

{% embed url="<https://1drv.ms/b/s!Ah9zzFXednRqkS5XxEqp0n92mEIm?e=SKSba0>" %}
Manual Guide User Access Management on Web (PDF Version)
{% endembed %}

## Menu Access Request Management

Menu Access Request Management dapat diakses pada `Credential Management`.

Klik menu `Access Request Management` pada menu `User Access`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FCZjM5PdRB50qUtylfAUo%2FMenu%20User%20Request%20Management.gif?alt=media&amp;token=c357c36d-ad8f-4669-8683-dff45cf912d0" alt=""><figcaption></figcaption></figure>

## Create User

Klik `Action`.

Klik menu `Create User Access`.

Isi data user.

Klik `Submit`.

{% tabs %}
{% tab title="Request User Form" %}
{% hint style="info" %}
**Info**: Data yang diisi pada Request User Form adalah:

* User Domain: LDAP/Non-LDAP
* Username
* Full Name
* NIK (dengan minimal 16 karakter)
* Birth Date (DD/MM/YYYY)
* Sex: Male/Female
* Email
* Phone
* Company: Use Existing Company/Create New Company

Apabila memilih "Use Existing Company", maka pilih nama perusahaan. Apabila memilih "Create New Company", maka isi nama perusahaan.

* Position
* User Type: Admin/App User
* Department/Division
* Role
* User Area\*)

\*) Dapat dipilih lebih dari satu.
{% endhint %}

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fjfe6RQljX9Ef41JTB288%2FCreate%20User-%2001%20Request%20User%20Form.gif?alt=media&amp;token=16699eb6-34f4-47c1-82ac-a0f4651e4e99" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Access Form" %}
{% hint style="info" %}
**Info**: Data yang diisi pada Access Form adalah:

* Access Requirements: Problem Ticketing/Incident Ticketing/Event Ticketing/Service Ticketing\*)
* Platform: Web/Mobile\*)
* Expiration: 3 Bulan/6 Bulan/12 Bulan/Select date

Apabila memilih "Select date", maka isi tanggal dan waktu expired.

* Note
* User Approval 1 & 2

\*) Dapat dipilih lebih dari satu.
{% endhint %}

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FN0bDs7dPvvXlLFJyBGAO%2FCreate%20User-%2002%20Access%20Form.gif?alt=media&amp;token=24d14503-d03c-47bf-8544-af051ecae4fe" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% hint style="success" %}
Proses create user access berhasil apabila tiket muncul pada halaman `Access Request` dengan status **Proposed** dan type **Creation**.
{% endhint %}

## Renew User

Klik `Action`.

Klik menu `Renewal Form`.

Cari user berdasarkan username, nama, atau email.

{% hint style="warning" %}
**Perhatian**: Renew dilakukan pada user yang telah terdaftar.
{% endhint %}

Pilih user.

Isi data.

{% hint style="info" %}
**Info**: Data yang diisi pada User Form adalah:

* User Type
* User Area\*)
* Access Requirements\*)
* Platform\*)
* Expiration
* Note
* User Approver 1 & 2

\*) Dapat dipilih lebih dari satu.&#x20;
{% endhint %}

Klik `Renew`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FaLKovUkgxr5oUOFc7Nlx%2FRenew%20User.gif?alt=media&amp;token=c0a33e32-74e9-4836-af65-365e1805020c" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses renew user berhasil apabila status tiket menjadi **Proposed** dengan type **Renewal**.
{% endhint %}

## Deactivation User

Klik `Action`.

Klik menu `Deactivation Form`.

Cari user berdasarkan username, nama, atau email.

{% hint style="warning" %}
**Perhatian**: Deactivation dilakukan pada user yang telah terdaftar.
{% endhint %}

Pilih user.

Isi data.

{% hint style="info" %}
**Info**: Data yang diisi pada User Form adalah:

* Note
* User Approver 1 & 2
  {% endhint %}

Klik `Deactivate`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FNMRZersEUx4TDAndWa39%2FDeactive%20User.gif?alt=media&amp;token=7bb99b2d-ef24-4d3e-a5bf-62cd0767711b" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses deactivation user berhasil apabila status tiket menjadi **Proposed** dengan type **Deactive**.
{% endhint %}

## Approval

{% tabs %}
{% tab title="Approve" %}
Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Approval tiket UAR dilakukan pada tiket dengan status **Proposed** dan type **Creation**, **Renewal**, atau **Deactive**.
{% endhint %}

Klik `Detail`.

Cek data.

Klik `Approve` apabila data telah sesuai.

Klik `Yes`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FwlWPAhKku2qnPl6TWIM0%2FApproval-%2001%20Approve.gif?alt=media&amp;token=aa9e03fb-226c-4adf-9870-c271e0424e1d" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses approve tiket UAR berhasil apabila status tiket menjadi **Approved**.
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Approval tiket UAR dilakukan pada tiket dengan status **Proposed** dan type **Creation**, **Renewal**, atau **Deactive**.
{% endhint %}

Klik `Detail`.

Cek data.

Klik `Reject` apabila terdapat data yang tidak sesuai.

Klik `Yes`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FcTNq6YzPNPrhWUrW7IZY%2FApproval-%2002%20Reject.gif?alt=media&amp;token=4ba85576-4bec-4abf-9596-00d2e608a638" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses reject tiket UAR berhasil apabila status tiket menjadi **Rejected**.
{% endhint %}
{% endtab %}
{% endtabs %}