# User Access Management

{% embed url="<https://1drv.ms/b/s!Ah9zzFXednRqkS5XxEqp0n92mEIm?e=SKSba0>" %}
Manual Guide User Access Management on Web (PDF Version)
{% endembed %}

## Menu Access Request Management

Menu Access Request Management dapat diakses pada `Credential Management`.

Klik menu `Access Request Management` pada menu `User Access`.

<figure><img src="/files/HPVUXE01Vm3AIDBD2XTb" alt=""><figcaption></figcaption></figure>

## Create User

Klik `Action`.

Klik menu `Create User Access`.

Isi data user.

Klik `Submit`.

{% tabs %}
{% tab title="Request User Form" %}
{% hint style="info" %}
**Info**: Data yang diisi pada Request User Form adalah:

* User Domain: LDAP/Non-LDAP
* Username
* Full Name
* NIK (dengan minimal 16 karakter)
* Birth Date (DD/MM/YYYY)
* Sex: Male/Female
* Email
* Phone
* Company: Use Existing Company/Create New Company

Apabila memilih "Use Existing Company", maka pilih nama perusahaan. Apabila memilih "Create New Company", maka isi nama perusahaan.

* Position
* User Type: Admin/App User
* Department/Division
* Role
* User Area\*)

\*) Dapat dipilih lebih dari satu.
{% endhint %}

<figure><img src="/files/buWdZVkSejWNMJ4g17Xp" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Access Form" %}
{% hint style="info" %}
**Info**: Data yang diisi pada Access Form adalah:

* Access Requirements: Problem Ticketing/Incident Ticketing/Event Ticketing/Service Ticketing\*)
* Platform: Web/Mobile\*)
* Expiration: 3 Bulan/6 Bulan/12 Bulan/Select date

Apabila memilih "Select date", maka isi tanggal dan waktu expired.

* Note
* User Approval 1 & 2

\*) Dapat dipilih lebih dari satu.
{% endhint %}

<figure><img src="/files/t8MWyxOeaQh20q37IC26" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% hint style="success" %}
Proses create user access berhasil apabila tiket muncul pada halaman `Access Request` dengan status **Proposed** dan type **Creation**.
{% endhint %}

## Renew User

Klik `Action`.

Klik menu `Renewal Form`.

Cari user berdasarkan username, nama, atau email.

{% hint style="warning" %}
**Perhatian**: Renew dilakukan pada user yang telah terdaftar.
{% endhint %}

Pilih user.

Isi data.

{% hint style="info" %}
**Info**: Data yang diisi pada User Form adalah:

* User Type
* User Area\*)
* Access Requirements\*)
* Platform\*)
* Expiration
* Note
* User Approver 1 & 2

\*) Dapat dipilih lebih dari satu.&#x20;
{% endhint %}

Klik `Renew`.

<figure><img src="/files/OSbnaqFvhVNxfAGvWgyu" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses renew user berhasil apabila status tiket menjadi **Proposed** dengan type **Renewal**.
{% endhint %}

## Deactivation User

Klik `Action`.

Klik menu `Deactivation Form`.

Cari user berdasarkan username, nama, atau email.

{% hint style="warning" %}
**Perhatian**: Deactivation dilakukan pada user yang telah terdaftar.
{% endhint %}

Pilih user.

Isi data.

{% hint style="info" %}
**Info**: Data yang diisi pada User Form adalah:

* Note
* User Approver 1 & 2
  {% endhint %}

Klik `Deactivate`.

<figure><img src="/files/pNSHvkhpPrtZdIY4TGgA" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses deactivation user berhasil apabila status tiket menjadi **Proposed** dengan type **Deactive**.
{% endhint %}

## Approval

{% tabs %}
{% tab title="Approve" %}
Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Approval tiket UAR dilakukan pada tiket dengan status **Proposed** dan type **Creation**, **Renewal**, atau **Deactive**.
{% endhint %}

Klik `Detail`.

Cek data.

Klik `Approve` apabila data telah sesuai.

Klik `Yes`.

<figure><img src="/files/kWurOdvR6All2X67BfM4" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses approve tiket UAR berhasil apabila status tiket menjadi **Approved**.
{% endhint %}
{% endtab %}

{% tab title="Reject" %}
Pilih tiket.

{% hint style="warning" %}
**Perhatian**: Approval tiket UAR dilakukan pada tiket dengan status **Proposed** dan type **Creation**, **Renewal**, atau **Deactive**.
{% endhint %}

Klik `Detail`.

Cek data.

Klik `Reject` apabila terdapat data yang tidak sesuai.

Klik `Yes`.

<figure><img src="/files/6hAGRzFgdSorNHpfsJfJ" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses reject tiket UAR berhasil apabila status tiket menjadi **Rejected**.
{% endhint %}
{% endtab %}
{% endtabs %}


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