> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/cts/network-event-management/web.md).

# Web

{% embed url="<https://1drv.ms/b/s!Ah9zzFXednRqkSW8PCV7g3cgCyZ9?e=ONRlrI>" %}
Manual Guide Network Event Management on Web (PDF Version)
{% endembed %}

## Menu Network Event Management

Menu Network Event Management dapat diakses pada `Ticketing System`.

Klik menu `Network Event Management` pada menu `Fault Ticketing`.

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FEWS4ZqAPCBV7t9yq1Nin%2FMenu%20Network%20Event%20Management.gif?alt=media\&token=16d8b160-26af-4417-aaf7-07f143a2de48)

## Create Ticket EMT

Klik `Create`.

Isi data pada halaman Create Ticket.

{% hint style="warning" %}
Tanda bintang (\*) dan border line berwarna merah menunjukkan data yang harus diisi.
{% endhint %}

Klik `Submit`.

{% tabs %}
{% tab title="General Information" %}
{% hint style="info" %}
Data yang harus diisi pada General Information adalah:

* Summary: Ringkasan kejadian.
* Impact: Dampak gangguan.
* Severity: Tingkat kerusakan.
  {% endhint %}

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fty7R89wlBPOWSURb3evr%2FCreate%20Ticket%20EMT-%2001%20Create%2C%20General%20Information.gif?alt=media\&token=e1f64cae-b442-48c9-be51-cfaea6666abe)
{% endtab %}

{% tab title="NOC" %}
{% hint style="info" %}
Petunjuk pengisian data pada tab NOC.

**Event Detail**: Detail kejadian.

Data yang harus diisi pada Event Detail adalah:

* Domain: Tipe domain.
* Service Impact: Detail dampak kejadian.
* Event Type: Tipe kejadian.
* Start Time: Waktu kejadian site mengalami trouble.
  {% endhint %}

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F5oI41SJJ8mTwOg4sMkbm%2FCreate%20Ticket%20EMT-%2002%20NOC-%2001%20Event%20Detail.gif?alt=media&amp;token=0f60e2aa-d8c4-495e-9bae-87ce37096323" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Affected Area**: Detail area yang terkena dampak dari kejadian.

Data yang harus diisi pada Affected Area adalah:

* NE Regions: Regional/wilayah NE.\*)
* Affected Regions: Regional/daerah yang terkena dampak.\*)
* Site ID: Site ID yang mengalami trouble.

\*) Dapat dipilih lebih dari satu.
{% endhint %}

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2Fp9Jj3kVKEFUzBkSFiKiN%2FCreate%20Ticket%20EMT-%2002%20NOC-%2002%20Affected%20Area.gif?alt=media\&token=dd271a3c-0657-4129-a65f-41cebb804fa7)
{% endtab %}

{% tab title="Alarm" %}
{% hint style="info" %}
Data yang harus diisi pada tab Alarm adalah Network Category dan Alarm Category.
{% endhint %}

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F6rtzTTajdRr9nCRVqhhE%2FCreate%20Ticket%20EMT-%2003%20Alarm.gif?alt=media\&token=af5d4211-a1a4-45a1-abed-f22687349553)
{% endtab %}

{% tab title="Resolution & Telkom Ticket" %}
{% hint style="info" %}
Pada proses create tiket EMT, data pada tab Resolution dan Telkom Ticket tidak wajib diisi.
{% endhint %}

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FFyfXEPhAkbKLwHwef0ej%2FCreate%20Ticket%20EMT-%2004%20Resolution%2C%20Telkom%20Ticket%2C%20%26%20Submit.gif?alt=media&amp;token=9c435812-3879-4f31-94d6-504df7e42620" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% hint style="success" %}
Proses create tiket EMT berhasil apabila tiket muncul pada halaman Event Management dengan status **New**.
{% endhint %}

## Add Work Info

Pilih tiket.

Klik `Action`.

Klik menu `Add Work Info`.

Isi field Note pada dialog Add Work Info.

Klik `Submit`.

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FNyfNCWidcJH1qngMftHy%2FAdd%20Work%20Info%20Ticket%20EMT.gif?alt=media\&token=052e062c-ed09-4418-b7c5-840a86be8474)

## Action on Ticket EMT

{% hint style="info" %}
Pengerjaan tiket EMT dapat dilakukan dengan 2 cara, yaitu:

1\) User mengambil tiket dan mengerjakannya sendiri (Take Over).

2\) User mengirim tiket ke Telkom (Redispatch).
{% endhint %}

### Take Over

Pilih tiket.&#x20;

Klik `Action`.

Klik menu `Take Over`.

Klik `Takeover`.

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2F5dJgGtQ4NPXYbEHM5vCQ%2FTake%20Over%20EMT.gif?alt=media\&token=d476d951-b864-41ff-a7a4-ca424e7897f3)

{% hint style="success" %}
Proses take over tiket EMT berhasil apabila status tiket menjadi **Assigned**.
{% endhint %}

### Redispatch

Pilih tiket.

Klik `Action`.

Klik menu `Redispatch`.

Pilih Assignee Group pada dialog Redispatch Ticket.

Klik `Dispatch`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FHUF3fLKXeY2ttxOKSQms%2FRedispatch%20EMT.gif?alt=media&amp;token=248fec16-effa-48c0-a902-73e2908c3882" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses redispatch tiket EMT berhasil apabila status tiket menjadi **Assigned**.
{% endhint %}

## Fill Root Cause

Pilih tiket.

{% hint style="warning" %}
Fill root cause tiket EMT dilakukan pada tiket dengan status **Assigned**.
{% endhint %}

Klik `Action`.

Klik menu `Detail`.

Isi field Root Cause pada tab NOC.

Ubah field Status menjadi IN PROGRESS.

Isi field Remark.

Klik `Update`.

<figure><img src="https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FNYi4cF5tu2QtW143HAmG%2FFill%20Root%20Cause%20EMT.gif?alt=media&amp;token=b106c6df-9c4c-4e1b-9d5c-68c75dd225e4" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Proses fill root cause tiket EMT berhasil apabila status tiket menjadi **In Progress**.
{% endhint %}

## Set Resolution

Pilih tiket.

{% hint style="warning" %}
Set resolution tiket EMT dilakukan pada tiket dengan status **In Progress**.
{% endhint %}

Klik `Action`.

Klik menu `Resolution`.

Isi data pada dialog Set Resolution Window.

{% hint style="info" %}
Petunjuk pengisian data pada dialog Set Resolution Window.

**Root Cause**: Penyebab utama trouble.

**Resolution Category**: Kategori resolusi dalam mengatasi trouble.

**Resolution Action**: Tindakan resolusi dalam mengatasi trouble.
{% endhint %}

Klik `Submit`.

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FIKC5OzeQDdyIi90xY3g1%2FSet%20Resolution%20EMT.gif?alt=media\&token=eed80403-83d0-42f6-86d7-abea22febd15)

{% hint style="success" %}
Proses set resolution tiket EMT berhasil apabila status tiket menjadi **Resolved**.
{% endhint %}

## Change Ticket Status

{% hint style="info" %}
Proses change ticket status dianggap valid apabila status tiket diganti secara berurutan, seperti:

* New menjadi Assigned.
* Assigned menjadi In Progress.
* In Progress menjadi Resolved.
* Resolved menjadi Closed.
  {% endhint %}

Pilih tiket.

{% hint style="warning" %}
Close tiket EMT dilakukan pada tiket dengan status **Resolved**.
{% endhint %}

Klik `Action`.

Klik menu `Change Status`.

Ubah field Status menjadi **Closed** pada dialog Change Ticket Status.

Isi field Remark (jika diperlukan).

Klik `Change Status`.

![](https://881216119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MWVBMvffYxbmZPOUuP_%2Fuploads%2FCDoXrdgAMu6fBtASqNGB%2FChange%20Ticket%20Status%20EMT.gif?alt=media\&token=5f15c223-9a66-4ef4-886a-96b410a9995f)

{% hint style="success" %}
Proses close tiket EMT berhasil apabila status tiket menjadi **Closed**.
{% endhint %}