> For the complete documentation index, see [llms.txt](https://docs.ineom-tsel.mit.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ineom-tsel.mit.id/bot-system/whatsapp-bot/user-management/extend-user.md).

# Extend User

## WhatsApp Bot Number

{% hint style="info" %}
[Klik di sini](https://ineom-tsel.mit.id/rcbot/get_wabot_active_number.json) untuk memulai obrolan dengan WhatsApp Bot.

**Catatan**: Sebelum memulai obrolan dengan WhatsApp Bot, pastikan telah melakukan verifikasi nomor, email, dan akses WhatsApp Bot.
{% endhint %}

## Extend User via WhatsApp Bot

Proses pembaruan user melalui WA Bot:

1. Klik menu **`Account`**.
2. Klik menu **`WhatsApp Bot`**.

![](/files/0lLbB6Vt2W78eCmZPn1r)

3. Klik menu **`Perpanjangan Pengguna`**, kemudian akan diarahkan ke room chat WhatsApp Bot.
4. Kirim pesan `@help user renewal`.

![](/files/mWiKy8QXtG9Muh6YYwIH)

5. Ketik `1` untuk melakukan pembaruan user.

![](/files/qakGJ1N4u0ExBnXHGdVY)

6. Salin dan tempel form pembaruan user.
7. Isi form pembaruan user.

{% hint style="info" %}
Petunjuk pengisian form pembaruan user.

* **Extend Expiration**: Jangka perpanjangan masa aktif user.
* **Reset Password**: Atur ulang kata sandi.
  * Isi "No" apabila tetap menggunakan kata sandi lama.
  * Isi "Yes", apabila akan mengatur ulang kata sandi.
* **Note**: Catatan berupa proses yang dilakukan.
  {% endhint %}

8. Kirim form pembaruan user.

![](/files/IFUXZW6yEUE18Nug5bJG)

9. Cek dan konfirmasi data dengan cara ketik `1` apabila data telah sesuai atau `-1` apabila terdapat data yang tidak sesuai.

![](/files/UQUActYI9FFdnmxDRMG0)

10. Apabila data telah sesuai, upload file form request (PDF).

![](/files/nJu0V1nCtPQidT6PXwv8)

{% hint style="success" %}
Proses pembaruan user melalui WhatsApp Bot berhasil apabila Bot mengirimkan pesan sebagai berikut:

```
Permintaan pembaruan user Anda sudah disetujui dengan Ticket Number - User Access Request adalah RU0000000XXXXX.

Mohon menunggu ticket tersebut disetujui oleh NSTDO terlebih dahulu.

(chat finished, type anything to start chat with bot again)
```

{% endhint %}

11. Konfirmasi ke NSTDO untuk proses approval.

{% hint style="info" %}
Apabila NSTDO telah melakukan approval, INEOM akan mengirimkan SMS, dan user dapat melakukan [login ke aplikasi NICE](/general/application-login/mobile.md) kembali.
{% endhint %}


---

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