# Check In on Site

## Follow Up

Proses follow up:

1. Klik menu option pada tiket AM.
2. Klik menu **`Follow Up`**.
3. Klik tombol **`Confirm`**.

<div><figure><img src="/files/AvXobfFYkAOa90ojHskV" alt=""><figcaption></figcaption></figure> <figure><img src="/files/qgbGmXCRy9AlIyssF8eJ" alt=""><figcaption></figcaption></figure> <figure><img src="/files/6NZHVL9w4LaoSGaiZHWT" alt=""><figcaption></figcaption></figure> <figure><img src="/files/VM0sygt5AArprh6art46" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
Proses follow up berhasil apabila status tiket menadi **In Progress**.
{% endhint %}

## Check In on Site

{% hint style="warning" %}
Check in on site dilakukan pada tiket dengan status **In Progress**.
{% endhint %}

Proses check in:

1. Klik menu option pada tiket AM.
2. Klik menu **`Open Form`**.
3. Klik tombol **`CHECK IN`**.
4. Klik tombol **`GO TO FORM`**.

<div><figure><img src="/files/SWOkwcOp9Ur7Xf9Nl7Bl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/XAEcYUzCpDexd9blJbj9" alt=""><figcaption></figcaption></figure> <figure><img src="/files/RVOHHKi8CincBpsM70L5" alt=""><figcaption></figcaption></figure> <figure><img src="/files/rmYvWpwRiMqBByxhdgDM" alt=""><figcaption></figcaption></figure> <figure><img src="/files/cR8BqkA0eJ9j5okKKqqe" alt=""><figcaption></figcaption></figure></div>

<details>

<summary><mark style="background-color:red;">Error case</mark>: Tidak bisa melakukan check in on site</summary>

Apabila mengalami kendala tidak bisa melakukan check in, maka:

* Pastikan GPS pada perangkat aktif. Apabila user menggunakan aplikasi Fake GPS, maka sistem secara otomatis akan melakukan non aktif akun user.
* Pastikan telah memenuhi jarak maksimal terhadap site.
* Pastikan sudah berapa di lokasi.

Apabila telah memenuhi tiga syarat di atas namun tetap tidak bisa melakukan check in, maka user dapat melakukan proses [Request Check In](https://docs.ineom-tsel.mit.id/faq/check-in-on-site/failed-check-in#kondisi-1.-sudah-berada-di-site-namun-tidak-dapat-melakukan-check-in.) atau [Mismatch Coordinate](https://docs.ineom-tsel.mit.id/faq/check-in-on-site/failed-check-in#kondisi-2.-sudah-berada-di-site-namun-titik-koordinat-tidak-sesuai-dengan-yang-ditampilkan-di-aplika).

</details>


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